Automotive Service Advisor

5 days ago


Vacaville, California, United States Wise Auto Group Full time

Job Summary:

We are seeking a skilled Service Advisor to join our team at Wise Auto Group. As a key member of our service department, you will be responsible for providing exceptional customer service, communicating with customers about their vehicle needs, and working closely with our technicians to ensure seamless repairs.

About the Role:

  • Assist in maintaining a smooth-running, efficient service department with exceptional customer satisfaction.
  • Determine correct part numbers and labor time when building external and internal work orders.
  • Evaluate warranty status of vehicles and communicate concerns to technicians to ensure accurate handling of parts.
  • Greet all customers promptly and provide friendly service as they enter and exit the dealership through the service entrance.
  • Handle all customer concerns efficiently and professionally, showing empathy and a positive attitude.
  • Maintain a positive team atmosphere in the service department, ensuring the service counter is staffed at all times.
  • Become familiar and efficient with all phases of the computer system required for service and parts management.

Requirements:

  • High school diploma or GED minimum, some college preferred.
  • General knowledge of automotive maintenance, systems, parts, and diagnostics, or ability to quickly learn.
  • Superior communication and customer service skills.
  • Experience with point-of-sale and Parts and Service computer software, or ability to quickly learn due to general knowledge and experience with computers.
  • Ability to get along with a broad customer base.

Compensation:

We offer a competitive salary of $55,000 per year, paid vacation, holiday, and sick pay, medical, dental, and vision insurance, 401k plan with matching contributions, and growth opportunities.



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