Advance Your Automotive Career with Hyundai of Vacaville

2 days ago


Vacaville, California, United States Wise Auto Group Full time
Service Advisor Role

We are seeking a highly skilled Service Advisor to join our team at Hyundai of Vacaville, part of the Wise Auto Group. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our service department.

Key Responsibilities:
  • Assist Service Department management in maintaining a high level of customer satisfaction.
  • Determine correct parts and labor for repairs, while accurately communicating customer concerns to technicians.
  • Ensure warranty information is accurately completed and customers are informed of their warranty status.
  • Provide excellent customer service, resolving issues in a professional and timely manner.
  • Monitor and maintain a clean and organized service area, including the drive isle, write-up area, and shop.
Requirements:
  • High school diploma or equivalent required; some college preferred.
  • General knowledge of Harley-Davidson maintenance, systems, parts, and diagnostics.
  • Superior communication and customer service skills.
  • Experience with point-of-sale and Parts and Service computer software.
  • Current driver's license with motorcycle endorsement.
Benefits:
  • Competitive compensation package.
  • Medical, dental, and vision insurance.
  • 401(k) plan with matching contributions.
  • Paid vacation, holiday, and sick pay.
  • Opportunities for advancement and professional growth.
  • Associate discounts on vehicles, service, and parts purchases.
  • Employee recognition programs.
  • Leading competitive pay.


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