IT Support Specialist

5 days ago


Vacaville, California, United States The Rockridge Group Full time
The Rockridge Group is seeking a skilled Desktop Support Specialist to join our team. This role involves providing technical assistance and support for desktop computer hardware and peripherals, both in-house and on-site at customer locations. We are looking for an individual with excellent problem-solving skills, the ability to work independently, and a strong understanding of PC and MAC platforms and operating systems.

We offer a competitive salary of $60,000 - $80,000 per year, based on experience and qualifications. Our benefits package includes medical, dental, and vision insurance, as well as 401(k) matching and paid time off.

This position requires a minimum of 3-5 years of experience in a service or IT environment, with a strong background in troubleshooting and repair of desktop computer hardware and peripherals. The ideal candidate will have experience working directly with customers, providing exceptional customer service, and possess excellent communication and interpersonal skills.

Responsibilities include:
  • Providing technical assistance and support for desktop computer hardware and peripherals.
  • Responding to dispatched assignments and requests for service.
  • Maintaining accurate records and reports of work performed and issues resolved.
  • Collaborating with other teams to ensure seamless delivery of services.

Key Skills and Qualifications:
  • Minimum 3-5 years of experience in a service or IT environment.
  • Strong background in troubleshooting and repair of desktop computer hardware and peripherals.
  • Experience working directly with customers, providing exceptional customer service.
  • Excellent communication and interpersonal skills.


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