Head of Investment Operations and Accounting Transformation Program

4 days ago

Springfield, Massachusetts, United States MassMutual Full time
Job Description

We are seeking a highly experienced and motivated Senior Program Manager to lead the design and implementation of a long-term program to transform our investment operations and accounting capabilities. This is a multi-year, significant effort that aims to enhance the operations that deliver complete, timely, and accurate data to enable informed investment decisions and high-quality financial reporting, contributing to ensuring financial strength for the benefit of our policyowners.

Key Responsibilities
  • Lead the identification of the program's vision and strategy to govern, design, develop, and implement the target operating model
  • Partner with executive and program sponsors to establish timelines, set milestones, and identify and acquire the resources required
  • Understand the needs and expectations of stakeholders throughout the program governance structure, up to and including the executive leadership team, managing concerns and feedback promptly
  • Establish the framework and oversee collaboration by driving discussions and decision-making, instilling consistency, and promoting discipline in defining and managing the delivery of the program
  • Act as a trusted strategic advisor to all stakeholders, ensuring the target operating model aligns with enterprise strategic goals
  • Evaluate existing project management processes, systems, and structures across functions to build a cohesive program
  • Ensure program execution strategy is aligned with business strategies, company policies, and target operating model expected outcomes and delivered upon consistently for value
  • Develop and deliver change management strategies to support a smooth transition, including effective communication, training, and ongoing support
  • Provide centralized and regular visibility via status reporting and demand capacity monitoring
  • Communicate risks, issues, and dependencies and drive collaborative, coordinated decision-making and resolution efforts amongst stakeholders
  • Enable and ensure consistent implementation of people, process, and technology improvements and plans to sustain them
  • Design, build, and lead a direct program management team that is diverse and inclusive to deliver the program
Requirements
  • 15+ years of experience and demonstrated success leading significant, cross-functional program management efforts at scale and delivering them on time, within budget, and to scope
  • 10+ years leading and managing people and teams directly and indirectly
  • Strong understanding of project management methodologies and software
  • Experience with investment operations and accounting transformations at scale
  • Knowledge of insurance carriers' investment strategies, organization models, and targeted outcomes
  • Knowledge of MassMutual's business strategy, capabilities, organizational structure, and structure to quickly enable effective cross-functional collaboration
  • Experience leading project management with a focus on large-scale technology and process reengineering projects
  • Robust knowledge and experience with program management best practices, especially related to communications, reporting, prioritization, capacity, and resource planning, forecasting, financial planning, change management, and performance measurement
  • Project Management Professional (PMP) certification or equivalent
Personal Qualities
  • Courage: Not afraid to speak up when it matters, ask tough questions, make decisions, and/or admit when help is needed
  • Resilience: Ability to work under pressure and manage conflicting priorities

This position may require occasional travel. MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. Note: Veterans are welcome to apply, regardless of their discharge status. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

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