IT Support Specialist
1 month ago
A leading services company in Delaware is seeking a skilled IT Support Technician to join their team in Wilmington.
The successful candidate will be responsible for providing expert technical support for all aspects of IT infrastructure, including business computers, high-end computing workstations, servers, telecommunications, and more.
Key Responsibilities:- Engage with customers via phone, email, chat, and in-person to resolve technical issues and provide a seamless customer experience.
- Provide end-user support for the installation of manufacturing applications.
- Install, configure, support, and maintain standard, specialized, and customized applications found in both businesses and functions.
- Install, configure, support, and maintain standard, specialized, and customized computers and workstations performing specialized tasks within businesses and functions.
- Support and maintenance tasks of network telecommunication equipment, including network routers, switches, wireless access points, VoIP telephones, etc.
- Work with vendors to manage and implement business-specific applications within the environment.
- Coordinate the resolution of end-user problems, providing the appropriate level of support and escalating issues as needed.
- Communicate with stakeholders to set expectations for problem resolution.
- 3+ years of IT Support experience.
- Associate's and/or Bachelor's degree in Information Technology, Computer Science, or related field or comparable experience.
- Familiarity with wired and wireless network architecture, LAN troubleshooting, switch cabling, IP phone troubleshooting, etc.
- Experience with Server and desktop integrated applications.
- Well-versed with computer hardware and accessories.
- Well-versed with Microsoft operating systems (Windows 7 & Windows 10).
- Well-versed with Microsoft Office software - Office 2010, 2013 Office 365.
- Familiarity with Audio/Video conferencing through Microsoft TEAMS.
- Basic understanding of network installation and support.
- Ability to multi-task and work collaboratively.
- Great interpersonal skills.
- Excellent communication skills (written and verbal).
- Strong attention to detail.
- Highly organized.
- Previous experience working with DuPont/Dow Information Technology organizations.
- Familiarity with ServiceNow.
- Works well and collaboratively with others.
- Familiarity with supporting Mobile Devices (iPhone, iPad, Android, tables, etc.).
- Basic understanding of Printers (local and Network) as well as printing methods (Server & DirectIP Printing).
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