Insurance Operations Assistant

6 days ago


Burbank, California, United States HUB International Full time
About HUB International

HUB International is a leading global insurance brokerage and financial services company. Our Wholesale & MGA division, Specialty Program Group (SPG), acquires and operates best-in-class underwriting businesses to provide innovative insurance solutions to retail agencies across the country.

About Monarch E&S

Monarch E&S, a division of SPG Insurance Solutions, is a rapidly growing and successful property and casualty insurance wholesaler and managing general agency based in Burbank, CA. We specialize in small to mid-market E&S commercial and specialty personal lines risks.

About the Position

We are seeking a highly skilled Technical Assistant to join our binding and brokerage team. The ideal candidate will possess excellent customer service skills and serve as a technical resource to our team. Responsibilities will include:

  • Providing and/or assisting with audits, binders/invoicing, and endorsements through managing all company correspondence in a timely manner.
  • Responding promptly to all requests from the brokerage team, underwriters, retailers, or managers regarding account servicing issues.
  • Developing a professional rapport with clients and underwriters to enhance new and ongoing business relationships.
  • Following departmental procedures with accuracy, efficiency, and meeting compliance standards.
  • Acting as liaison between clients and the underwriter to manage all account documentation.
  • Initiating cancellation and non-renewal notices according to statutory and contractual requirements.
  • Maintaining suspense systems and following up for receipt of policies, endorsements, inspections reports, correspondence, claims, etc. from outside sources.
  • Maintaining current knowledge of the insurance industry through attendance of virtual workshops, seminars, literature reviews, and/or formal continuing education.
  • Performing inspections ordering and renewals in our company portal.
  • Other duties as assigned.
Qualifications
  • One year of wholesale insurance experience.
  • State-specific Insurance License.
  • High School graduate required; College courses preferred.
  • Must have experience and knowledge of Commercial Lines E&S products.
  • Previous work experience in the fields of insurance underwriting, customer service, with a successful track record.
  • Positive attitude and enjoys helping others through frequent phone and email communication.
  • Excellent written and verbal communication skills.
  • Ability to work well under pressure to meet tight deadlines in a fast-paced environment.
  • High level of adaptability to meet the needs of various situations.
  • Strong organization skills, with a high level of detail orientation.
  • Proficiency in Microsoft Word and Excel and various rating portals.
  • Technical Assistant experience or three years of general insurance experience.
Preferred Qualifications
  • Five years' experience with property and casualty lines of business.
Work Location
  • This work location can be hybrid or remote.
  • Preferred working hours to support Pacific Standard Time zone.
Compensation and Benefits

We offer a comprehensive benefit and total compensation package, including health/dental/vision/life/disability insurance, FSA, HSA, and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity, and commissions for some positions.



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