Insurance Customer Support Specialist

2 weeks ago


Burbank, California, United States Michell Navarro - State Farm Agent Full time
Position Overview

Benefits:

  • Flexible working hours
  • Opportunities for training and professional growth

ROLE SUMMARY:
As a Client Relations Associate with Michell Navarro - State Farm Agent, you will assist our clients with their inquiries, provide insights into their insurance policies, and guide them through the claims process. If you thrive in a collaborative setting and enjoy helping others while resolving issues, this position is tailored for you.


We are eager to connect with individuals who embody a customer-centric mindset and possess the empathy we seek in our team members. We foresee potential for internal advancement for those who are particularly motivated and sales-oriented.


KEY RESPONSIBILITIES:

  • Build and maintain customer relationships, ensuring follow-ups as necessary.
  • Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing.
  • Utilize a customer-focused approach to educate clients about various insurance choices.
  • Communicate effectively to meet customer needs while contributing to business growth.

REQUIRED QUALIFICATIONS:

  • Commitment to exceptional customer service
  • Able to connect with clients, address their inquiries, and foresee their needs.
  • Strong communication and interpersonal skills to assist clients and collaborate with team members
  • Proactive problem-solving abilities and capacity to manage stressful situations with composure
  • Attention to detail
  • Strong organizational and time management capabilities
  • Bilingual proficiency (English and Spanish)

COMPENSATION AND BENEFITS:

  • Hourly wage with commission and bonus opportunities
  • Potential for career advancement within the office
  • Paid time off, including vacation and personal/sick days
  • 401K retirement plan
  • Valuable experience for career development


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