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Telecommunications Operations Manager

2 months ago

Austin, Texas, United States DCOMM, INC Full time
Job Overview

The Telecommunications Operations Manager at DCOMM, Inc. is a pivotal role that requires a proactive mindset and a commitment to excellence. This position is responsible for overseeing the setup and upkeep of communication infrastructures within the organization. You will collaborate with contractors to ensure the successful implementation of new communication systems, verifying their functionality and reliability.

Key Responsibilities:

  • Manage and oversee the necessary workforce levels, with a focus on W-2 employees.
  • Handle vendor relations to meet headcount goals through effective onboarding of 1099 contractors.
  • Facilitate communication and collaboration across various internal departments and service partners.
  • Promote employee engagement initiatives, such as appreciation programs.
  • Engage with clients to provide essential feedback and information.
  • Lead and mentor team members, including technicians and supervisors.
  • Ensure compliance with all safety protocols and company policies.
  • Conduct field safety assessments and quality control checks in line with company standards.
  • Proactively address and resolve customer concerns to prevent escalations.
  • Foster positive employee relations through effective communication and support.
  • Ensure comprehensive knowledge of all company products and services among team members.
  • Maintain accurate records and documentation as per company policies.
  • Adhere to all relevant local, state, and federal regulations.
  • Understand and comply with company policies and procedures.
  • Perform additional tasks as assigned by senior management.

Qualifications:

  • Must be at least 21 years old.
  • Possess a valid driver's license with a minimum of three years of acceptable driving history.
  • At least three years of experience in telecommunications management.
  • Demonstrated leadership capabilities.
  • Exceptional customer service and communication skills.
  • Able to thrive in a fast-paced work environment.
  • Strong organizational, planning, and time management skills.
  • High level of initiative and commitment to fostering positive change.

Compensation:

  • Annual salary ranging from $60,000 to $75,000, commensurate with experience.
  • Weekly payment schedule.

Benefits:

  • Flexible work schedule.
  • Health insurance coverage.
  • Paid time off.
  • Company-provided vehicle.

DCOMM, Inc. is proud to be an equal opportunity employer, committed to creating an inclusive environment for all employees.