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Customer Service Representative

1 month ago

Coldwater, Ohio, United States Taylor Corporation Full time
Customer Service Representative

At Taylor Corporation, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Your Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, or chat.
  • Assist customers in navigating our products and services, providing accurate information and resolving product or service-related issues.
  • Ensure a positive customer experience throughout all interactions.
  • Identify and analyze customer needs to offer appropriate solutions.
  • Escalate complex issues to the appropriate departments for resolution.
  • Follow up with customers to ensure their concerns are fully addressed.
  • Maintain accurate and detailed records of customer interactions and transactions.
  • Input and update customer information in our database.
  • Stay informed about our products, services, and promotions.
  • Provide accurate and up-to-date information to customers.
  • Collaborate with colleagues and other departments to resolve customer issues.
  • Share customer feedback and insights to improve overall service quality.

Requirements:

  • 1+ years prior customer service-related experience and basic computer skills.
  • Ability to read, interpret, and decipher general written instructions from documents such as work orders, safety regulations, operating procedures, or other job-specific written documents.
  • Exceptional ability to speak and communicate effectively with fellow employees and/or customers in person and via the telephone.

About Taylor Corporation:

One of the top five graphics communications companies in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges.

For 45 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small.

Our 10,000+ employees spanning more than 25 states and nine countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands.

We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.