Customer Service Representative
2 weeks ago
We are seeking a Customer Service Representative to join our team in Coldwater, Ohio. In this role, you will be responsible for entering package goods into our systems, expediting orders, and working with colleagues across the facility.
Your Responsibilities:
Respond promptly to customer inquiries via phone, email, or chat. Assist customers in navigating products and services, providing accurate information. Resolve product or service-related issues in a timely and effective manner. Ensure a positive customer experience throughout all interactions. Identify and analyze customer needs to offer appropriate solutions. Escalate complex issues to the appropriate departments for resolution. Follow up with customers to ensure their concerns are fully addressed. Maintain accurate and detailed records of customer interactions and transactions. Input and update customer information in the company's database. Stay informed about the company's products, services, and promotions. Provide accurate and up-to-date information to customers. Collaborate with colleagues and other departments to resolve customer issues. Share customer feedback and insights to improve overall service quality. Follow established company policies and procedures.
You Must Have:
1+ years prior customer service-related experience and basic computer skills. Ability to read, interpret, and decipher general written instructions from documents such as work orders, safety regulations, operating procedures, or other job-specific written documents.
Must have exceptional ability to speak and communicate effectively with fellow employees and/or customers in person and via the telephone.
We Would Also Prefer:
High School Diploma or Equivalent. Bilingual. About Taylor Corporation: One of the top five graphics communications companies in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges.
For 45 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small.
Our 10,000+ employees spanning more than 25 states and nine countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands.
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