Front Desk Representative

2 weeks ago

Coldwater, Ohio, United States Sonesta International Hotels Full time
Job Summary

The Front Desk Representative is responsible for delivering exceptional guest experiences by providing personalized service and support to hotel guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Register guests, issue room keys, and provide information on hotel services and room location.
  • Answer phones in a prompt and courteous manner, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Process all cash and credit card transactions accurately and efficiently, adhering to established procedures and protocols.
  • Maintain the security of cash, credit card transactions, and guest information, ensuring the confidentiality and integrity of sensitive data.
  • Book guest reservations, process cancellations, revisions, and updates, and up-sell rooms to maximize revenue.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Provide exceptional service to guests in the shoppe and pour, ensuring a positive experience and exceeding guest expectations.
  • Issue, control, and release guest safe-deposit boxes, maintaining accurate records and ensuring the security of guest belongings.
  • Comply with federal, state, and local laws regarding health, safety, and alcohol services, maintaining a safe and healthy work environment.

Requirements

  • High School diploma or equivalent required.
  • One year of previous hotel experience or retail customer service preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
  • Problem-solving, reasoning, motivating, organizational, and training abilities preferred.
  • Experience with Microsoft Office and Opera systems preferred.
  • Will be required to obtain a ServSafe certification.
  • May be required to obtain a TIPS certification.
  • Valid driver's license required.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees, including medical, dental, and vision insurance, health savings account with company match, 401(k) retirement plan with company match, paid vacation and sick days, Sonesta hotel discounts, educational assistance, paid parental leave, company-paid life insurance, company-paid short-term and long-term disability insurance, various employee perks and discounts, hospital indemnity, critical illness insurance, and accident insurance.

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