Customer Service Associate

4 weeks ago


Coldwater, Ohio, United States State Farm Insurance Full time

Customer Service Role at State Farm Insurance

We are seeking a skilled Customer Relations Representative to join our team at State Farm Insurance. As a key member of our customer service team, you will be responsible for assisting customers with their insurance needs, providing exceptional service by answering inquiries, resolving issues, and offering appropriate solutions.

Key Responsibilities:

  • Process policy changes, claims, and payments accurately and efficiently.
  • Maintain customer records and update information as necessary.
  • Collaborate with team members to ensure seamless customer experiences.
  • Promote and cross-sell insurance products and services to meet customer needs.
  • Handle escalated customer complaints and concerns with professionalism and empathy.

Requirements:

  • Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice.
  • Participate in ongoing training and development programs to enhance knowledge and skills.

About State Farm Insurance

State Farm Insurance is a leading provider of insurance services, dedicated to helping customers protect their assets and achieve their goals. We are committed to providing exceptional customer service and building long-term relationships with our customers.



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