Patient Navigator/Patient Representative

2 weeks ago


Coldwater, Ohio, United States Sun River Health Full time

Job Title: Patient Navigator/Patient Representative

Job Summary:

Sun River Health is seeking a Patient Navigator/Patient Representative to provide patient-centered care and facilitate access to services in a pleasant, knowledgeable, and efficient manner. The ideal candidate will communicate effectively with a diverse population using well-developed interpersonal skills.

Key Responsibilities:

  • Assist with daily reception activities and ensure that all processes needed for patient services are initiated.
  • Communicate effectively with team members and patients about all aspects of service.
  • Responsible for telephone and mail contact with patients.
  • Facilitate patient care within different departments of Sun River Health and outside agencies.
  • Responsible for referring patients to appropriate agencies, with specific focus on referrals to specialty care and public health insurance programs, as needed and appropriate.
  • Consult with medical staff to link patients to services through the provision of ancillaries such as translation, transportation assistance, and application assistance.
  • Responsible for all necessary clinical information available to specialists for referral groups; tracks referral appointments and obtains consultant reports; obtains consent for release of information.
  • Assist patients in overcoming obstacles that would prevent them from receiving needed referrals.
  • Provide basic instruction/health education to clarify provider instructions, procedures, and referral needs.
  • Responsible for the scheduling of appointments, fee collection, explanation of services and charges for patient services.
  • Verifies all insurance and sets fees based on the sliding scale fee.

Requirements:

  • High School diploma/GED
  • 2-4 years of work-related experience
  • Preferred language: Bilingual in both English and Spanish (orally and written)

About Sun River Health:

Sun River Health is a network of over 40 Federally Qualified Health Centers (FQHCs) providing primary, dental, pediatric, OB-GYN, and behavioral health care to over 245,000 patients annually. With a dedicated staff of 2,000 doctors, nurses, and healthcare professionals, we pride ourselves on delivering high-quality, affordable care to those who need it most.



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