Customer Service Representative

3 weeks ago


MI United States Express Stop Inc Full time
Overview

At Express Stop Inc, we're more than just a convenience store - we're a community hub where customers find a welcoming atmosphere and helpful service. As a Customer Service Representative, you'll be the face of our store, ensuring a pleasant shopping experience for every customer. Your attention to detail and friendly demeanor will make our store the go-to spot for convenience.

Responsibilities
  • Provide exceptional customer service, answering questions and offering assistance to ensure a positive shopping experience.
  • Keep our sales floor perfectly stocked, clean, and visually appealing, with a focus on maintaining a safe and welcoming environment.
  • Upsell and suggest products to customers, enhancing their shopping journey and contributing to our sales goals.
  • Act as a brand ambassador, encouraging customers to join our loyalty rewards program and highlighting the exclusive benefits and personalized offers they can enjoy.
  • Efficiently manage the cash register, handle transactions with a smile, and maintain accurate financial records.
  • Maintain a safe and welcoming environment for customers and colleagues, adhering to safety guidelines and protocols.
  • Collaborate with colleagues to ensure smooth operations, always ready to lend a hand wherever needed.
  • Take pride in maintaining a clean and inviting store, including cleaning restrooms, emptying trash bins, and refilling window washing stations.
  • Actively participate in keeping our outdoor space clean and welcoming, contributing to a positive environmental impact and a great customer experience.
Qualifications
  • Must be 18 years of age or older (21 in some states) and have a high school diploma or equivalent.
  • Ability to work weekends and holidays, with a flexible schedule to meet the needs of our customers.
  • Excellent communication and math skills, with the ability to read, write, and speak English effectively.
  • Basic math skills, including addition, subtraction, division, and multiplication.
  • Physical ability to frequently lift 10 lbs and occasionally lift up to 50 lbs.
  • Pass a pre-employment drug screen and be subject to a criminal history background check.
  • Personable and positive attitude, with a friendly demeanor and a knack for making people feel welcome.
  • Detail-oriented and reliable, with a focus on maintaining a safe and welcoming environment.
  • Flexible and adaptable, with a willingness to take on a variety of tasks in our fast-paced environment.

Benefits: For information on benefits offered, please click on the hyperlink.

Equal Opportunity Employer: Express Stop Inc is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation, or any other basis prohibited by applicable law.



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