Customer Service Representative

5 days ago

Kalamazoo MI United States Webster Electric Full time

Job Description:

We are seeking a dedicated and compassionate Customer Service Representative to join our team. This individual will be the first point of contact for our customers, ensuring that each interaction reflects our commitment to service and excellence. The ideal candidate will embody our core values and play a crucial role in delivering exceptional service.

Key Responsibilities:

  • Customer Interaction: Engage with customers via phone, email, and occasionally in-person, demonstrating empathy, patience, and a genuine desire to assist.
  • Problem Solving: Listen carefully to customer concerns and work diligently to provide solutions that exceed their expectations.
  • Service Coordination: Schedule service appointments, manage customer inquiries, and ensure exceptional communication between customers and the Webster team.
  • Customer Follow-Up: Ensure all customer issues are resolved and follow up to confirm satisfaction.
  • Documentation: Maintain accurate records of customer interactions, service requests, and follow-up actions in our system.
  • Continuous Improvement: Provide feedback to the management team on how we can improve our services and customer experience.

Qualifications:

  • Empathy & Charisma: A natural ability to connect with people, understand their concerns, and make them feel valued.
  • Solution-Driven: A proactive approach to solving problems and a dedication to finding the best possible outcome for the customer.
  • Servant Leadership: Although this is not a leadership position, must have a heart for serving others, putting the needs of our customers first, and leading by example.
  • Listening Skills: An ability to listen carefully and understand the true needs of our customers, ensuring we provide the best possible service.
  • Communication Skills: Strong verbal and written communication skills with the ability to explain technical issues in a way that’s easy to understand.
  • Computer Skills: Proficient with Windows based operating system and Office, with the ability to quickly learn and adapt to other software systems.
  • Organizational Skills: Excellent time management and organizational abilities to handle multiple tasks effectively.
  • Experience: Previous experience in customer service or a similar role. A willingness to learn and grow with the company is essential. Familiar with the essential functions and maintenance of household systems and day-to-day operations.

  • Customer Service Representative

    4 weeks ago

    , MI, United States TEKsystems Full time

    {"title": "Customer Service Representative", "description": "Join Our Team as a Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Call Center team, you will be responsible for providing exceptional service to our members, addressing...

  • Customer Service Representative

    5 months ago

    Kalamazoo, United States PNC Bank Corp. Full time

    Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners. Receives, investigates Customer Service Representative, Customer Service, Customer Experience, Representative, Benefits, Retail,...

  • Customer Service Representative

    3 weeks ago

    , MI, United States Next Door Store Full time

    Customer Service RepresentativeAre you a people person looking for a dynamic work environment? As a Customer Service Representative at Next Door Store, you will be the face of our business, providing top-notch service to our customers during the bustling midday and early evening hours. Your friendly demeanor and ability to multitask will make you a valuable...

  • Customer Service Representative

    2 weeks ago

    Kalamazoo, United States Green Bay Packaging, Kalamazoo Div. Full time

    Customer Service Representative: You will be expected to: Provide timely and accurate information about incoming customer order status and product knowledge requests. Process customer orders/changes, and returns according to established department policies and procedures. Process customer returns according to established department policies and...

  • Customer Service Representative

    2 months ago

    Kalamazoo, United States Green Bay Packaging, Kalamazoo Div. Full time

    Customer Service Representative: You will be expected to:          Provide timely and accurate information about incoming customer order status and product knowledge requests.          Process customer orders/changes, and returns according to established department policies and procedures.          Process customer returns according to...

  • Customer Service Representative

    2 months ago

    Kalamazoo, United States GB Packaging Full time

    Customer Service Representative: You will be expected to: Provide timely and accurate information about incoming customer order status and product knowledge requests. Process customer orders/changes, and returns according to established department policies and procedures. Process customer returns according to established department policies and procedures....

  • Customer Service Representative

    3 weeks ago

    , MI, United States Next Door Store Full time

    Customer Service RepresentativeAre you a people person looking for a dynamic work environment? As a Customer Service Representative at Next Door Store, you'll be the face of our business, providing top-notch service to our customers during the busy midday and evening hours. Your friendly demeanor and ability to multitask will make you a valuable asset to our...

  • Customer Service Representative

    4 weeks ago

    Kalamazoo, Michigan, United States Domino's Pizza LLC Full time

    Customer Service Representative Job DescriptionAs a Customer Service Representative at Domino's, you will be responsible for providing exceptional customer experiences. Your key responsibilities will include:Main Responsibilities:Greet customers and create a positive atmosphere in the store.Take customer orders using our Point of Sales System and ensure...

  • Customer Service Representative

    3 weeks ago

    Kalamazoo, Michigan, United States AT&T Full time

    **Job Title:** Customer Service Representative**Job Summary:**We are seeking a highly skilled Customer Service Representative to join our team at AT&T. As a Customer Service Representative, you will be responsible for connecting, repairing, and rearranging cable conductors, reviewing and analyzing prints, diagrams, or schematic drawings, splicing and...

  • Customer Service Representative

    2 weeks ago

    Kalamazoo, Michigan, United States Circle K Full time

    Key Responsibilities:As a Customer Service Representative at Circle K, you will provide prompt and courteous customer service, resolving customer issues on shift. You will also ring up sales on the cash register, perform multi-function operations of fuel consoles and lottery machines, and inspect store facilities and equipment for safety, cleanliness, and...

  • Customer Service Representative

    2 weeks ago

    Kalamazoo, Michigan, United States AT&T Full time

    Job Title: Customer Service RepresentativeAT&T is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for connecting, rearranging, maintaining, and repairing AT&T services for our customers.Key Responsibilities:Connect, repair, and rearrange cable conductorsReview and analyze prints,...

  • Customer Service Representative

    3 weeks ago

    , MI, United States GPM Investments Full time

    Customer Service RepresentativeAs a Customer Service Representative at GPM Investments, you will be the face of our company, providing exceptional service to our customers. Your friendly demeanor and ability to read, write, speak, and understand English effectively will make you a valuable asset to our team.Responsibilities:Provide excellent customer...

  • Customer Service Representative

    2 weeks ago

    , MI, United States GPM Investments Full time

    Customer Service RepresentativeAs a Customer Service Representative at GPM Investments, you will be the face of our company, providing exceptional service to our customers. Your friendly demeanor and ability to handle cash transactions with ease will make you a valuable asset to our team.Responsibilities:Provide excellent customer service, answering...

  • Customer Service Representative

    2 weeks ago

    Kalamazoo, Michigan, United States Sabrina Pritchett-Evans - State Farm Agent Full time

    Job DescriptionAre you a customer-focused individual who enjoys working with the public? If so, we may have the perfect opportunity for you at Sabrina Pritchett-Evans - State Farm Agent. As a Customer Relations Representative, you will be responsible for establishing customer relationships and providing prompt, accurate, and friendly customer service. This...

  • Customer Service Representative

    2 weeks ago

    Kalamazoo, Michigan, United States AT&T Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at AT&T. As a Customer Service Representative, you will be responsible for connecting, repairing, and rearranging cable conductors, reviewing and analyzing prints, diagrams, or schematic drawings, splicing and waterproofing...

  • Customer Service Representative

    3 weeks ago

    Kalamazoo, United States U-Haul Full time

    Location: 1004 Portage, Kalamazoo, Michigan 49001 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Branch Customer Service Representative

    4 weeks ago

    Kalamazoo, Michigan, United States The Auto Club Group Full time

    Job Title: Branch Customer Service RepresentativeAre you passionate about delivering exceptional customer service and sales experience? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a highly motivated and customer-focused Branch Customer Service Representative to join our team at The Auto Club Group.Job Summary:The...

  • Customer Service Representative

    3 weeks ago

    , MI, United States Admiral Defunct Full time

    OverviewAt Admiral Defunct, we're committed to providing an exceptional customer experience. As a Customer Service Representative, you'll be the face of our brand, ensuring that every customer interaction is positive and memorable.ResponsibilitiesProvide exceptional customer service, addressing customer inquiries and concerns in a timely and professional...

  • Customer Service Representative

    4 weeks ago

    Kalamazoo, Michigan, United States PNC Financial Services Group Full time

    Job DescriptionPNC Financial Services Group is seeking a highly skilled Customer Service Representative to join our team in Kalamazoo, MI. As a key member of our Video Banking Center, you will play a critical role in delivering exceptional customer experiences and supporting our strategic vision.Key Responsibilities:Provide top-notch customer service and...

  • Customer Service Representative

    4 weeks ago

    Kalamazoo, Michigan, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job OpportunityWe are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC.Key Responsibilities:Greet customers and provide a positive, engaging experience.Take customer orders using our technology and Point of Sales System.Ensure orders are organized and accurate.Create a great customer experience by...