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Onboarding Team Lead

4 weeks ago

New York, New York, United States 61st Street Service Corp Full time
Job Summary: At 61st Street Service Corporation, we're seeking a seasoned professional to lead our new hire onboarding process. As the Onboarding Team Lead, you'll be responsible for crafting an exceptional experience that resonates with our core values and accelerates integration into our company culture.

Key Responsibilities:
  • Oversee the new hire onboarding process, including coordinating HR team and new hire facilitator schedules
  • Present sections of new hire orientation as scheduled

Compliance Duties:
  • Identify and forward background "considers" to the HR Manager for ban-the-box compliance
  • Process and maintain data on clearances (Persona non-grata, billing compliance, and eligibility of hire)
  • Process drug screening, QFT testing, and article 28 (if applicable) for new hires
  • Coordinate billing compliance, modules, assessments, and Epic training for all new hires
  • Complete quarterly new hire compliance reports for leadership/audit compliance
  • Ensure compliance with salary ranges for new hires per Service Corp policies and procedures

Team Management:
  • Drive key performance indicators (KPIs) established by management, such as offer letter approval time, overall onboarding turnaround time, and accuracy rates
  • Monitor and motivate team performance to meet goals for efficiency, speed, and accuracy, enhancing client satisfaction
  • Lead the new hire onboarding team, ensuring adherence to business processes
  • Lead weekly team huddles to foster a culture of team cohesion and continuous improvement
  • Partner with the HR Manager on interviews for onboarding staff
  • Coordinate input for performance appraisals with HR Director for the Onboarding team
  • Ensure clinical licensure certification process is completed
  • Coordinate and lead new hire orientation
  • Ensure adequate communication with new hires and departments regarding training and other relevant information
  • Troubleshoot challenges within the new hire process and escalate issues as needed

Administrative Responsibilities:
  • Serve as administrator for the background check process for Columbia managers
  • Review new hire audit reports from the Senior HR Specialist
  • Provide first-level approval for offer letters, ensuring both accuracy and timely delivery
  • Ensure all scanning, uploading, and organizing of new hire paperwork is completed
  • Administer SkillSurvey reference platform, including system management, end-user support, and provide training and guidance on platform usage to hiring managers and HR team members
  • Backup support for personnel requisitions in ATS

Interdepartmental Collaboration:
  • Partner with HR Operations Specialist as needed, serving as a subject matter expert
  • Collaborate with HR Manager, Director, and cross-functional teams to address workflow challenges
  • Ensure proper follow-up on new hire pending items, including monthly review with management

Special Projects and Improvements:
  • Act as process improvement liaison for HR-related areas
  • Conduct thorough reviews with background check providers for insights and recommendations
  • Other related duties as assigned

Technology:
  • Extensive experience with applicant tracking systems and HRIS
  • Advanced or expert level in MS Office, particularly with Excel

Job Type: Full-time, Nonexempt

Pay: $36.92 per hour ($62,000 - $72,000 per year)

Benefits:
  • 401(k) retirement plan
  • Dental Insurance
  • Employee assistance program
  • Employee discount
  • Hybrid schedule
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Tuition reimbursement
  • Vision insurance

Schedule:
  • Monday through Friday
  • Opportunity for hybrid schedule based on performance after an initial evaluation period

Education:
  • Associate's (Preferred)

Experience:
  • Onboarding: 3 years (Required)
  • Human resources: 3 years (Required)
  • Team management: 3 years (Preferred)