Accounts Receivable Specialist
7 days ago
We are proud to be ranked in the top 13.6% of hospitals rated by the Centers for Medicare and Medicaid Services. Our team of over 850 skilled, experienced, and caring employees is dedicated to providing outstanding patient-centered care. Our state-of-the-art facility is equipped with the latest technology and equipment, and we are committed to creating a workplace that encourages, recognizes, and rewards individual effort and creativity.
Job SummaryThe Accounts Receivable Specialist is responsible for providing excellent customer service while assisting in the collection of client and patient outstanding balances, and posting of monies and adjustments from a wide array of pay sources accurately and timely.
Essential Duties/Responsibilities- Demonstrate the ability to assist patients with billing problems and questions.
- Meet high telephone demands and return voicemails in a timely fashion.
- Responsible for complete and organized record keeping of cash boxes, credit card transactions, and posting batches.
- Reviews, validates, and posts payments as received, ensuring such payments are posted to each account appropriately.
- Post electronic and non-electronic payments, processing daily business transactions, including non-patient revenue.
- Communicate professionally and effectively with internal and external contacts.
- Greet all patients, staff, and community members upon presentation.
- Update patient registrations and verify eligibility.
- Assist in distribution of incoming mail.
- Make daily deposit to bank.
- Reconciling and closing batches accurately and timely.
- Ensure appropriate use of adjustment codes and activity codes to allow for appropriate workflow and trending.
- Escalate unresolved issues appropriately and recommend solutions to minimize future problems.
- Assist with training of new employees and promote teamwork within department.
- Maintain a working knowledge of hospital billing processes and all related department policies.
- Prepare patient itemized bill upon request, explain charges, payments, adjustments.
- Maintain confidentiality of all patient demographics, medical, and financial information at all times. Maintain confidentiality of all company and client information. Ensure proper handling and disposal of confidential documents and adhere to all HIPAA rules and regulations.
- Perform other duties as assigned or needed to meet the needs of the department/organization.
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