Customer Service Representative

4 weeks ago

Spokane, Washington, United States Diamond Parking Full time
Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Diamond Parking. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their parking needs are met with professionalism and efficiency.

Key Responsibilities:
  • Provide courteous and professional service to all customers, including those with special needs or requests.
  • Meet and exceed customer service experience and financial deadlines.
  • Train and develop Leads and CSR's in customer service, operational procedures, and time-card completion.
  • Conduct audits and take necessary action to ensure compliance with company policies and procedures.
  • Maintain a clean and organized workspace, ensuring a safe and healthy environment for employees and customers.
  • Develop and implement strategies to maximize parking revenue while providing excellent customer service.
  • Process transactions accurately and efficiently within established guidelines.
  • Ensure Leads are meeting expectations and provide coaching and feedback as needed.
  • Onboard and train new CSR's, including scheduling and assigning tasks.
  • Perform data entry and maintain accurate records.
  • Assist with special projects and initiatives as assigned.
  • Serve as the primary point of contact for IT-related issues and resolve problems efficiently.
  • Maintain and update training materials to ensure compliance with company policies and procedures.
  • Oversee data posting and review NetSuite to ensure accuracy and compliance.

Requirements:
  • One year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence and effectively present information in one-on-one and small group situations.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Benefits:
  • Comprehensive benefits package, including Medical, Dental, Vision, Health Savings Accounts, and/or Flex Spending Accounts.
  • Employer-provided Life and AD&D Insurance, Voluntary Life Insurance and AD&D, and Employer-provided Long-Term Disability Insurance.
  • Voluntary Short-Term Disability Insurance, Personal Accident Plan, Employee Assistance Program, Non-Qualified Deferred Compensation Plan, and Tuition Reimbursement.
  • 8 paid holidays per calendar year, paid sick leave, and paid vacation once eligibility requirements are met.

Work Environment:
  • The work environment is usually moderate, with occasional exposure to noise and distractions.
  • The employee is required to use hands to finger, handle, or feel and reach with hands and arms, and to stand, walk, and sit for extended periods.
  • The employee may be required to lift and/or move up to 25 pounds.

Equal Opportunity Employer:
  • Diamond Parking is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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