Retail Customer Service Representative
4 weeks ago
Job Summary: We are seeking a highly motivated and customer-focused Retail Customer Service Representative to join our team at FedEx Office and Print Services. As a Retail Customer Service Representative, you will be responsible for delivering exceptional customer experiences, providing consultative services, and promoting our products and services.
Key Responsibilities:
- Customer Service: Provide outstanding customer service, respond to customer inquiries, and resolve customer complaints in a timely and professional manner.
- Product Knowledge: Develop and maintain in-depth knowledge of our products and services, including printing, signs and graphics, and shipping.
- Sales and Marketing: Promote our products and services to customers, identify sales opportunities, and develop strategies to increase sales.
- Store Operations: Maintain a clean and organized store environment, manage inventory, and perform other tasks as needed.
Requirements:
- Education: High school diploma or equivalent required.
- Experience: 6+ months of specialized experience in customer service, sales, or retail.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and basic math skills.
Working Conditions:
- Physical Demands: Ability to stand for long periods, lift up to 55 pounds, and move equipment as needed.
- Work Environment: Work in a retail store environment with frequent customer interactions.
Why Join Our Team:
At FedEx Office and Print Services, we value our employees and offer a range of benefits, including competitive pay, opportunities for advancement, and a fun and dynamic work environment. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for this Retail Customer Service Representative position.
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