Retail Customer Service Representative

4 weeks ago


Spokane, Washington, United States FedEx Office and Print Services Full time
Job Title: Retail Customer Service Representative

Job Summary: We are seeking a highly motivated and customer-focused Retail Customer Service Representative to join our team at FedEx Office and Print Services. As a Retail Customer Service Representative, you will be responsible for delivering exceptional customer experiences, providing consultative services, and promoting our products and services.

Key Responsibilities:

  • Customer Service: Provide outstanding customer service, respond to customer inquiries, and resolve customer complaints in a timely and professional manner.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services, including printing, signs and graphics, and shipping.
  • Sales and Marketing: Promote our products and services to customers, identify sales opportunities, and develop strategies to increase sales.
  • Store Operations: Maintain a clean and organized store environment, manage inventory, and perform other tasks as needed.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: 6+ months of specialized experience in customer service, sales, or retail.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and basic math skills.

Working Conditions:

  • Physical Demands: Ability to stand for long periods, lift up to 55 pounds, and move equipment as needed.
  • Work Environment: Work in a retail store environment with frequent customer interactions.

Why Join Our Team:

At FedEx Office and Print Services, we value our employees and offer a range of benefits, including competitive pay, opportunities for advancement, and a fun and dynamic work environment. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for this Retail Customer Service Representative position.



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