Healthcare Customer Service Associate

2 weeks ago

Philadelphia, Pennsylvania, United States Drexel University Full time
Healthcare Customer Service Associate

Job Type: Full-Time
Location: Philadelphia, PA
Department: Drexel University, College of Nursing and Health Professions

Position Overview

This role is essential in ensuring that patients receive high-quality healthcare services that are both compassionate and efficient. The team member will play a vital part in supporting the mission of the health center by facilitating access to care that meets the needs of patients with a focus on satisfaction and well-being.

Key Responsibilities
  • Provide courteous and efficient assistance to patients and visitors, ensuring they are connected with the appropriate services and staff promptly.
  • Manage patient intake processes, including signing in, updating demographic information, confirming payment methods, and validating insurance coverage.
  • Handle incoming calls at the front desk, directing them to the relevant personnel and documenting messages accurately.
  • Coordinate appointment scheduling for patients and conduct reminder calls prior to their visits.
  • Maintain up-to-date knowledge of accepted health insurance plans and ensure accurate billing documentation.
  • Assist in fee assessment for patients, including cash collection and reconciliation of payments.
  • Maintain both electronic and paper patient records with confidentiality and accuracy.
  • Perform various clerical duties such as filing, typing, faxing, and copying documents.
  • Oversee the distribution of incoming mail and manage the ordering of necessary supplies for the office.
  • Ensure compliance with all health center policies and procedures, including OSHA guidelines.
  • Support the coordination of transportation services for patients as needed.
  • Take responsibility for securing the facility at the end of the business day.
Qualifications
  • High School diploma or equivalent required.
  • Minimum of one year of relevant experience in a healthcare setting preferred.
Preferred Skills
  • Experience in a healthcare or dental facility.
  • Familiarity with electronic practice management systems.
  • Strong mathematical skills and knowledge of medical terminology.
  • Proficient in word processing and computer applications.
  • Exceptional organizational and multitasking abilities.
  • Excellent interpersonal and communication skills, both verbal and written.
  • Ability to maintain confidentiality and handle sensitive information responsibly.
  • Demonstrated ability to work effectively in a team environment.
Physical Requirements
  • Primarily involves sitting at a desk or workstation.
Additional Information

This position is classified as Non-Exempt. Compensation will be determined based on internal equity and the candidate's qualifications and experience.

For more details regarding the compensation structure and benefits, please refer to the relevant resources provided by the institution.

Application Instructions

Applicants are encouraged to submit their CV/resume along with a cover letter as part of the application process. Review of applications will commence once a suitable candidate pool is established.

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