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Healthcare Customer Service Representative II
2 months ago
The Patient Services Associate II plays a vital role in enhancing the experience of patients and customers by efficiently managing arrival and departure processes related to their visits. This position involves securing pre-certifications and/or pre-authorizations for medical procedures, as well as verifying insurance details, referrals, and patient demographic information. The PSA II is committed to delivering an exceptional experience by ensuring prompt and courteous service to all patients and visitors, facilitating a smooth flow to examination rooms.
Key Responsibilities:
- Engages with colleagues, visitors, and other staff in alignment with the core values of Jefferson Health.
- Handles check-in and check-out processes, point of service activities, and scheduling of patient appointments using EPIC.
- Secures necessary pre-certifications and/or pre-authorizations for medical procedures.
- Maintains an efficient workflow within the practice and escalates any patient or provider concerns as needed.
- Welcomes and interacts with patients and visitors in a professional manner, whether in person or over the phone.
- Complies with HIPAA privacy and security regulations, ensuring adherence to all relevant federal, state, and local standards.
- Performs additional duties as assigned.
Required Skills:
- Ability to communicate courteously with patients and visitors.
- Commitment to fostering a positive experience for all patients and visitors.
- Proficient in processing and interpreting data.
- Capable of multitasking while managing a time-sensitive workload.
- High School Diploma or equivalent is required.
- Experience in customer service and/or patient-facing roles in healthcare is preferred.
This position requires regular interaction with children, necessitating compliance with the Child Protective Services Act, including a Pennsylvania State Police criminal background check, Pennsylvania Department of Welfare child abuse clearance, and an FBI fingerprint-based federal criminal records check. Employment will commence only after successful completion of all three checks.
Covid Vaccination Requirement:
Covid vaccination is mandatory for employment at Jefferson Health for individuals working in clinical settings. Candidates not currently vaccinated must receive the vaccination prior to their start date unless an approved medical or religious exemption is obtained.
About Jefferson Health:
Jefferson Health is a nationally recognized healthcare provider located in the greater Philadelphia region, dedicated to delivering high-quality, compassionate clinical care. With over 65,000 employees, Jefferson Health serves millions of patients annually across numerous hospitals and outpatient facilities. The organization is committed to equal employment opportunities for all individuals, regardless of various protected statuses.
