Customer Service Liaison

3 days ago


Caledonia, Michigan, United States TireHub, LLC Full time

TireHub, LLC Job Description

Job Title: Customer Service Liaison

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Liaison. This role is based in Caledonia, MI, USA.

Responsibilities:

  • Manage incoming customer calls and all aspects of inbound order management
  • Complete outbound phone calls/campaigns as assigned
  • Elevate unresolved customer issues to designated departments
  • Own follow-up to customers related to inbound calls and customer requests/issues
  • Drive customer adoption to self-service tools through helpful communication and support
  • Drive communication between Sales and Operations related to customer service
  • Provide B2B and AR support as needed
  • Complete other tasks assigned by the Customer Service Lead

Requirements:

  • 2 years minimum previous sales or customer-facing experience preferred
  • Demonstrated success with over-the-phone communication
  • Product & Industry sales knowledge preferred

Competencies:

  • Customer Focus: Building strong customer relationships and delivering customer-centric solutions
  • Resourcefulness: Securing and deploying resources effectively and efficiently
  • Drives Results: Consistently achieving results, even under tough circumstances
  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

Salary:$60,000 - $80,000 per year

Location:Caledonia, MI, USA

About TireHub, LLC: We are a leading provider of tires and tire-related services. Our mission is to deliver exceptional customer experiences and build long-term relationships with our customers.



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