Customer Service Liaison
3 days ago
TireHub, LLC Job Description
Job Title: Customer Service Liaison
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Liaison. This role is based in Caledonia, MI, USA.
Responsibilities:
- Manage incoming customer calls and all aspects of inbound order management
- Complete outbound phone calls/campaigns as assigned
- Elevate unresolved customer issues to designated departments
- Own follow-up to customers related to inbound calls and customer requests/issues
- Drive customer adoption to self-service tools through helpful communication and support
- Drive communication between Sales and Operations related to customer service
- Provide B2B and AR support as needed
- Complete other tasks assigned by the Customer Service Lead
Requirements:
- 2 years minimum previous sales or customer-facing experience preferred
- Demonstrated success with over-the-phone communication
- Product & Industry sales knowledge preferred
Competencies:
- Customer Focus: Building strong customer relationships and delivering customer-centric solutions
- Resourcefulness: Securing and deploying resources effectively and efficiently
- Drives Results: Consistently achieving results, even under tough circumstances
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Salary:$60,000 - $80,000 per year
Location:Caledonia, MI, USA
About TireHub, LLC: We are a leading provider of tires and tire-related services. Our mission is to deliver exceptional customer experiences and build long-term relationships with our customers.
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