Service Excellence Specialist

4 days ago


Caledonia, Michigan, United States TireHub LLC Full time
Service Excellence Specialist

Estimated Salary: $55,000 - $75,000 per year

TireHub LLC is seeking a Service Excellence Specialist to join our team. In this role, you will be responsible for delivering exceptional service to our clients through inbound and outbound calls, while also driving customer adoption to self-service tools and providing communication between Sales and Operations.

You will be required to manage incoming customer calls, resolve issues efficiently, and provide B2B and AR support as needed. Additionally, you will be responsible for elevating unresolved customer issues to designated departments and owning follow-up with customers related to inbound calls and customer requests/issues.

We are looking for someone who is a problem-solver, has excellent communication skills, and can work in a fast-paced environment. If you are passionate about delivering top-notch customer service and have a strong desire to drive results, we want to hear from you.

Responsibilities:

  • Deliver exceptional service to clients through inbound and outbound calls
  • Drive customer adoption to self-service tools through helpful communication and support
  • Drive communication between Sales and Operations related to customer service
  • Provide B2B and AR support as needed
  • Elevate unresolved customer issues to designated departments


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