Tire Industry Customer Support Specialist
3 days ago
About Us:
">TireHub, LLC is a leading provider of tire and wheel solutions in the US market. Our mission is to provide unparalleled customer service and support to our customers, while driving growth and profitability for our business.
">Job Description:
">The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, providing B2B & AR support as needed.
">Key Responsibilities:
">- ">
Manage incoming customer calls and all aspects of inbound order management
">Elevate unresolved customer issues to designated departments
">Own follow-up to customers related to inbound calls and customer requests/issues
">Drive customer adoption to self-service tools through helpful communication and support
">Provide B2B and AR support as needed
">
Requirements:
">To be successful in this role, you will need 2 years minimum previous sales or customer-facing experience, with demonstrated success in over-the-phone communication and product & industry sales knowledge preferred.
">Salary and Benefits:
">We offer a competitive salary range of $45,000 - $55,000 per year, depending on experience, as well as opportunities for growth and professional development, and a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.
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