Customer Relationship Specialist

3 weeks ago


Caledonia, Michigan, United States TireHub LLC Full time
Job Summary

We are seeking an experienced Customer Service Specialist to join our team at TireHub LLC. This role involves providing exceptional customer service through various channels, including inbound and outbound calls, emails, and chats. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and demonstrate a passion for delivering outstanding customer experiences.

About the Job:

  • Develop and maintain strong customer relationships
  • Deliver exceptional customer service through inbound and outbound calls
  • Elevate unresolved customer issues to designated departments
  • Own follow up to customers related to inbound calls and customer requests/issues

Key Responsibilities:

  • Manage incoming customer calls and all aspects of inbound order management
  • Elevate unresolved customer issues to designated departments
  • Own follow up to customers related to inbound calls and customer requests/issues
  • Drive customer adoption to self-service tools through helpful communication and support

Competency Requirements:

  • Excellent written and verbal communication skills
  • Demonstrated problem-solving & critical thinking skills with the ability to deliver results to the appropriate quality and time metrics

Why Join Us?

  • A competitive salary range of $50,000 - $70,000 per year
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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