Quality Assurance Liaison

4 weeks ago


Caledonia, Michigan, United States TireHub LLC Full time
Job Description:
TireHub LLC is seeking a highly motivated Customer Service Specialist to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional service to our customers, resolving issues, and driving customer satisfaction.

This role requires a high level of communication skills, both written and verbal, as well as the ability to work effectively in a fast-paced environment. If you are a results-driven team player with a passion for delivering exceptional customer experiences, we encourage you to apply.

Key Responsibilities:
  • Manage incoming customer calls and all aspects of inbound order management
  • Elevate unresolved customer issues to designated departments
  • Provide B2B and AR support as needed
  • Drive customer adoption to self-service tools through helpful communication and support

Requirements:
  • 2 years minimum previous sales or customer-facing experience preferred
  • Demonstrated success with over-the-phone communication
  • Product & Industry sales knowledge preferred

Benefits:
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off
  • The opportunity to work with a dynamic team in a fast-paced industry


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