Product Support Sales Representative

2 weeks ago

Fort Wayne, Indiana, United States MacAllister Machinery Full time
Job Summary

MacAllister Machinery is seeking a highly organized and detail-oriented Product Support Sales Representative to join our team. As a key member of our sales team, you will have the opportunity to showcase your expertise and make a significant impact on our customers' success.

Key Responsibilities
  • Develop and implement sales strategies to achieve sales and profit goals for parts and service programs.
  • Build and maintain relationships with customers to ensure their satisfaction with MacAllister's performance.
  • Provide technical assistance to the parts and service department on service programs and product offerings.
  • Formulate and develop service-oriented programs that meet the approval of Caterpillar and prove profitable for the company.
  • Review and update flat rates and work with the service departments to establish budgets and corporate expenditures.
  • Secure and process all generator parts and service business, including prospecting for new business and following up with customers.
  • Maintain order information and establish credit between the customer and Power Systems prior to service work being performed.
  • Pursue the critical success factors for the application, distribution, and satisfaction of the customers' needs for service programs relating to generators, industrial and marine engines.
  • Develop and maintain a professional working relationship with Caterpillar, their field representatives, and all Product Support personnel to support the service programs and achieve overall goals.
  • Initiate and complete reports and other associated paperwork detailing customer calls and sales activity.
  • Develop and update a customer list for mailings and maintain a customer quote log.
  • Develop and maintain Customer Support Agreements (CSAs).
  • Create custom incremental parts and service quotes for customers.
Requirements

To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to have a strong understanding of sales and service programs, as well as the ability to analyze data and make informed decisions.

MacAllister Machinery is an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.

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