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Sales Representative

2 months ago

Fort Wayne, Indiana, United States The Kendall Group Full time
Inside Sales Representative Job Summary

The Inside Sales Representative will be responsible for communicating with customers and vendors, understanding their needs, and ensuring a smooth sales process. This role requires a dynamic individual with excellent communication skills and a strong understanding of the products or services offered.

Key Responsibilities:
  • Maintain a positive and professional attitude toward customers
  • Respond promptly to customer inquiries
  • Communicate with customers and vendors through various channels
  • Acknowledge and resolve customer complaints
  • Participate in sales and product training sessions
  • Process orders and quotes in business system
  • Provide vendor portal assistance to customers
  • Maintain records of customer interactions, transactions, comments, and complaints
  • Communicate and coordinate with colleagues, customers, and vendors as necessary
  • Explain and articulate product features and applications
  • Make recommendations to customers for product selections
  • Make outbound calls to customers and follow up on quotes and leads
  • Understand customers' needs and identifying sales opportunities
  • Maintain a database of current and potential customers
  • Provide the customer product submittal sheets for their approval and track their progress
  • Closing sales and achieving sales targets
Requirements:
  • 2 years' customer service, sales, or distribution experience
  • HS diploma or GED
  • Proficiency in Microsoft Office; experience with ERP or computer systems
  • Excellent work ethic; good verbal, and written communication skills
  • Ability to work well cross-functionally and manage multiple requests in a fast-paced environment
  • Ability to communicate well with all levels of the organization; provide excellent internal and external customer service; experience handling escalated customer requests; negotiation skills
Preferred Qualifications:
  • 2 years' electrical sales and customer service experience, Eclipse ERP experience
  • Associate or bachelor's degree