Account Management Specialist

3 weeks ago


Camp Hill, Pennsylvania, United States City Wide Facility Solutions Full time
Job Overview

We are seeking a highly skilled Facility Solutions Manager to join our team at City Wide Facility Solutions. As a key member of our Franchise location in Central Pennsylvania, you will be responsible for the business operations of assigned client contracted service areas.

The successful candidate will have 2+ years of outside B2B account management experience, with a proven track record of success in client retention and sales growth. A positive and outgoing personality, excellent communication skills, and proficiency in Microsoft Office and CRM databases are essential for this role.

Key Responsibilities:

  • Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
  • Negotiate and enter into agreements with clients for additional services, determine pricing, staffing, and logistics.
  • Supervise and direct Night Managers, ensure the client's strategy is executed and all services are performed correctly.
  • Promote the sale of, procure, and monitor supplies for clients.
  • Ensure a standard of excellence in quality and client satisfaction through detailed quality control inspections of client sites and consistent follow-through with all promises to clients.

Requirements:

  • 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
  • 2+ years track record of success in a client retention role, with goals and metrics to support.
  • Highly detail-oriented and excellent follow-through on commitments.
  • Positive and outgoing personality; great at building relationships.
  • Excellent verbal and strong written communication skills.
  • Proficient in Microsoft Office and knowledge of CRM database.

Estimated Salary: $60,000 - $80,000 per year, depending on experience. Benefits include commissions, dedicated territories, mentorship, training, and development opportunities, as well as health care, paid time off, and retirement plan.



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