Front Desk Associate

1 week ago


Franklin, Virginia, United States Bon Secours Mercy Health Full time

Bon Secours Mercy Health is seeking a highly organized and communicative individual to fill the role of Patient Services Representative in our Southampton Ortho and Sports Medicine department.

About the Role

This full-time position involves serving as the primary point of contact for patients and the community, receiving and processing patient referrals, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. Additional responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and ensuring seamless patient flow.

Responsibilities:

The successful candidate will have the following key responsibilities:

  • Provide exceptional communication and customer service skills, greeting patients and the community with respect.
  • Process admission paperwork and basic insurance verification to ensure accurate patient identity for hospital billing systems.
  • Answer internal and external calls in a friendly and helpful manner.
  • Maintain a proactive approach to problem-solving and resolve issues promptly.
  • Coordinate and prioritize bed placement needs to ensure efficient and timely patient placement.

This role requires strong organizational and interpersonal skills, as well as proficiency in Microsoft Office, Cadence, and Connect care. The ideal candidate will possess excellent typing skills (40 WPM) and be able to engage with staff and patients in a professional manner. Estimated salary: $55,000 - $70,000 per year, depending on location and experience.

Requirements: High School Degree or GED required. Prior experience in healthcare or a related field is preferred but not mandatory.

Skills: Problem-solving skills, basic computer skills, 40 WPM typing skills, excellent communication and interpersonal skills, and ability to multitask.

Benefits: Comprehensive medical, dental, and vision plans; prescription drug coverage; flexible spending accounts; life insurance with AD&D; employer contributions to retirement savings plan; paid time off; and educational assistance.



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