Operational Support Associate

5 days ago


Franklin, Wisconsin, United States Custom Fabricating & Supplies Full time

Are you an organized and detail-oriented individual with excellent communication skills looking to make a difference in operations? As an Administrative Support Specialist at Custom Fabricating & Supplies, you will be the first point of contact for visitors and customers, managing the front desk, phones, and ensuring smooth order entry and web order processing.

Key Responsibilities
  • Greet visitors and customers at our front desk, creating a welcoming and professional environment.
  • Answer and direct phone calls efficiently, connecting customers to the right department promptly.
  • Manage order entry and process all web orders accurately and on time to meet customer expectations.
  • Maintain a well-organized reception area and handle incoming mail and packages professionally.
  • Collaborate with teams to ensure seamless customer satisfaction regarding order status and product inquiries.
Requirements
  • Strong organizational skills and attention to detail are essential for success in this role.
  • Excellent communication and customer service abilities are necessary for providing exceptional experiences.
  • Experience with order entry systems and managing web orders is highly valued.
  • Proficiency in Microsoft Office; ERP/CRM system experience is a plus.

We offer a competitive salary of approximately $45,000 - $55,000 per year, commensurate with experience. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced operational environment, apply today to become a part of our team.



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