Technical Help Desk Associate

3 weeks ago


Franklin, Tennessee, United States IDR Healthcare Full time

Job Description: Onsite IT Service Desk Specialist

We are seeking an experienced IT Support Specialist to join our team at IDR Healthcare in Franklin, TN. As an onsite IT Service Desk Specialist, you will be responsible for reviewing customer tickets, supporting remote workers, and troubleshooting computer issues.

Key Responsibilities:

  1. Review and respond to customer tickets in a timely and efficient manner
  2. Provide technical assistance to remote workers, including setup and troubleshooting of virtual desktops and telecom equipment
  3. Troubleshoot complex computer issues and implement solutions to ensure minimal downtime

Requirements:

  • At least 2 years of experience in a help desk or service desk role
  • Strong knowledge of Windows Microsoft operating systems and applications
  • Excellent analytical and problem-solving skills

What You'll Get:

  • A competitive salary range of $60,000 - $75,000 per year
  • A comprehensive benefits package, including health, dental, and vision insurance
  • Ongoing training and development opportunities to enhance your skills and career growth

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