Hospitality Associate

2 months ago

Franklin, United States Traveling Teams Inc. Full time
Job DescriptionJob Description

Hospitality Associates are responsible for maintaining the company’s brand image and delivering the best possible service outcomes. This entails managing omnichannel communication with internal and external stakeholders, resolving problems as they arise, and completing all assigned tasks efficiently and effectively. Associates work primarily on an independent basis, but may – at times – be expected to collaborate with others internally. Associates are expected to abide by the Company's standard operating procedures and uphold Traveling Teams' core values, including exceptional customer service, continuous improvement, and teamwork.

General Duties/Responsibilities:
  • Maintain the highest level of communication standards internally and externally,
  • Understand the role and responsibilities assigned,
  • Navigate internal systems for data entry and record retrieval purposes,
  • Navigate Microsoft Suite, including Outlook, TEAMS, and Dynamics,
  • Provide administrative support to your assigned department within Reservations, Team Travel Coordination, Hotel Contracting, Rooming Lists, Collections, Billing, Sales, Account Management, etc.
  • Proactively engage with customers and subject matter experts to meet or exceed position expectations,
  • Routinely engage client contacts, to provide proactive service and actively assess client status, concerns, and expectations,
  • Complete all daily assignments in compliance with department standards,
  • Cross-train and complete special projects as assigned,
  • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to other relevant health and safety procedures, and
  • Perform all daily duties as assigned by Supervisor(s).
Required Skills/Abilities:
  • Basic understanding of clerical and administrative procedures.
  • Excellent written and verbal communication skills.
  • Active listening and interpersonal skills.
  • Basic computer skills and ability to adapt to new software.
  • Familiarity with customer service expectations.
Education and Experience:
  • High school diploma or equivalent required.
  • Associate’s degree or higher in a related field preferred.
  • 1-2 related years of hospitality, sports management, customer service, or administrative office experience preferred.
  • Related job titles may include, but are not limited to: customer service representative, call center agent, front desk agent, receptionist, booking specialist, travel agent, event coordinator, collections agent, billing specialist, etc.
  • Preferred educational background includes, but is not limited to: communications, business administration, hospitality, and/or sports management.
About Traveling Teams Inc.:

Over 20 years ago, Traveling Teams Inc. was founded on the simple concept of service. We decided from the beginning that we only serve youth sports and, now, we are the leading youth sports housing provider in over 800 markets throughout North America and some parts of Canada. We have forged lasting relationships with all major national hotel brands, CVBs, event holders, and sports commissions. Through these relationships, we have proven successful in managing the volume and prestige of any event. As the Company evolves, we will continue to invest in state-of-the-art technology and always keep remarkable service at the forefront of our vision and model.

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