IT Support Specialist
6 days ago
Join CESNA's IT team as an IT Support Specialist, where you will play a critical role in delivering high-quality support to our global beauty company.
Key Responsibilities- Provide first-line technical support to end-users via phone, email, or in-person.
- Assist users in resolving hardware and software issues promptly and effectively.
- Guide users through step-by-step solutions and document issue resolutions.
- Diagnose and resolve hardware and software problems on desktops, laptops, and peripherals.
- Install, configure, and update software applications.
- Perform routine maintenance and updates on systems and devices.
- Assist in the maintenance of servers, networks, and other IT infrastructure components.
- Collaborate with senior IT staff to ensure the reliability and security of IT systems.
- Monitor system performance and conduct routine checks to identify potential issues.
- Conduct training sessions for end-users on basic IT processes and best practices.
- Create user-friendly documentation and guides to facilitate self-help for common issues.
- Log and track support incidents, escalating issues when necessary.
- Prioritize and manage multiple support tickets to meet service level agreements.
- Assist in implementing and maintaining security measures to safeguard company data.
- Educate users on security best practices and policies.
- Collaborate with IT team members to address complex issues and projects.
- Communicate effectively with end-users to gather information and provide updates on issue resolution.
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Basic understanding of IT concepts, networks, and operating systems.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Customer-focused with a commitment to delivering high-quality support.
- Ability to work independently and collaboratively within a team.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.
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