IT Support Specialist

2 months ago


Mahwah, United States Elements Connect Full time
Who We Are

Elements Connect is a B2B software company providing solutions to customers in the beauty and health industry. We design and develop innovative SaaS platforms and solutions for Fortune 500 companies that are OEM/ODM manufacturers, Beauty Brands, Staffing Agencies, and ingredient manufacturers. Elements Connect is looking for top talent who are entrepreneurial, self-driven, execution-oriented, and leaders.

Please note: This is a fully onsite position in Mahwah, NJ.

Responsibilities

End-user Support:
  • Provide first-line technical support to end-users via phone, email, or in-person.
  • Assist users in resolving hardware and software issues promptly and effectively.
  • Guide users through step-by-step solutions and document issue resolutions.
Hardware and Software Troubleshooting:
  • Diagnose and resolve hardware and software problems on desktops, laptops, and peripherals.
  • Install, configure, and update software applications.
  • Perform routine maintenance and updates on systems and devices.
IT Infrastructure Maintenance:
  • Assist in the maintenance of servers, networks, and other IT infrastructure components.
  • Collaborate with senior IT staff to ensure the reliability and security of IT systems.
  • Monitor system performance and conduct routine checks to identify potential issues.
User Training:
  • Conduct training sessions for end-users on basic IT processes and best practices.
  • Create user-friendly documentation and guides to facilitate self-help for common issues.
Incident Management:
  • Log and track support incidents, escalating issues when necessary.
  • Prioritize and manage multiple support tickets to meet service level agreements.
Security Compliance:
  • Assist in implementing and maintaining security measures to safeguard company data.
  • Educate users on security best practices and policies.
Collaboration and Communication:
  • Collaborate with IT team members to address complex issues and projects.
  • Communicate effectively with end-users to gather information and provide updates on issue resolution.
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Basic understanding of IT concepts, networks, and operating systems.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Customer-focused with a commitment to delivering high-quality support.
  • Ability to work independently and collaboratively within a team.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.
Benefits
  • Free Shuttle Service to and from NYC and the office
  • Comprehensive Health Benefits
  • Competitive 401(k) match with immediate vesting
  • Paid time off (Vacation, Sick, Holiday)
  • Daily subsidized meals
  • Employee Assistance Program (EAP)

Elements Connect is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other characteristic protected by federal, state or local laws. All employment is decided on the basis of qualifications, merit, and business need.

#LI-Onsite
  • IT Support Specialist

    4 weeks ago


    Mahwah, New Jersey, United States Elements Connect Full time

    Job Title: IT Support SpecialistWe are seeking a highly skilled and motivated IT Support Specialist to join our team at Elements Connect. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our end-users, ensuring that they have a seamless and efficient experience with our systems and applications.Key...

  • IT Support Specialist

    1 month ago


    Mahwah, New Jersey, United States Elements Connect Full time

    Job Title: IT Support SpecialistWe are seeking a highly skilled and motivated IT Support Specialist to join our team at Elements Connect. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our end-users, ensuring that they have a seamless and efficient experience with our systems and applications.Key...

  • IT Support Specialist

    4 weeks ago


    Mahwah, New Jersey, United States Elements Connect Full time

    Job Title: IT Support SpecialistElements Connect is a B2B software company providing innovative solutions to customers in the beauty and health industry. We are seeking a skilled IT Support Specialist to join our team.Responsibilities:End-User Support: Provide first-line technical support to end-users via phone, email, or in-person, assisting users in...

  • IT Support Specialist

    2 weeks ago


    Mahwah, New Jersey, United States cesna Full time

    Job SummaryWe are seeking a skilled IT Support Specialist to join our team at Cesna. The successful candidate will provide technical support to end-users, troubleshoot hardware and software issues, and maintain IT infrastructure.Key ResponsibilitiesProvide first-line technical support to end-users via phone, email, or in-person.Assist users in resolving...


  • Mahwah, New Jersey, United States cesna Full time

    Job SummaryWe are seeking a skilled IT Support Specialist to join our team at Cesna. As a key member of our IT department, you will provide technical support to end-users, troubleshoot hardware and software issues, and maintain our IT infrastructure.Key ResponsibilitiesProvide first-line technical support to end-users via phone, email, or in-person.Diagnose...

  • IT Support Specialist

    2 weeks ago


    Mahwah, New Jersey, United States Elements Connect Full time

    At Elements Connect, we're seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you'll be responsible for providing top-notch technical support to our end-users. Your primary focus will be on resolving hardware and software issues promptly and effectively. You'll work closely with our senior IT staff to ensure the...


  • Mahwah, New Jersey, United States New Story School Full time

    Job Title: Academic Support SpecialistSage Alliance Lower & Middle School in Mahwah, NJ is seeking an Academic Support Specialist to provide classroom assistance to students. As a member of our team, you will work with individual and small groups of students to provide them with academic help and emotional support to gain optimum benefit from the Sage...


  • Mahwah, New Jersey, United States New Story School Full time

    Job OverviewSage Alliance Lower & Middle School in Mahwah, NJ is seeking a dedicated Academic Support Specialist to provide classroom assistance to students. As a member of our multidisciplinary team, you will work collaboratively with teachers to provide individualized instruction and emotional support to students with social and emotional...


  • Mahwah, New Jersey, United States Wyndy LLC Full time

    After-school Support PositionWe are seeking a dedicated and compassionate individual to join our team as an After-school Support Specialist. In this role, you will provide assistance and guidance to students, collaborating with staff to create a safe and supportive environment.Key Responsibilities:Assist students with homework and provide academic...


  • Mahwah, New Jersey, United States Polestar Full time

    Job OverviewPolestar is seeking a skilled Digital Support Specialist to join our team. As a key member of our global Space Establishment team, you will be responsible for supporting the operational upkeep and build-out of our North American retailer network with the installation and maintenance of Polestar-specific technologies.This role will involve...

  • IT Support Specialist

    2 weeks ago


    Mahwah, United States CESNA Full time

    [Position] IT Support Specialist [About Our Client] Our client is an innovation-focused, full service, global beauty company with proven track record for award winning formulas and product development. The art and science of innovation is in our DNA. Through our worldwide network of talented chemists, scientists and creatives, we bring authentic innovation...


  • Mahwah, New Jersey, United States JobsRUs Full time

    Job Summary: We are seeking a highly skilled Technical Support Specialist with driving responsibilities to join our team at JobsRUs.com. This role will involve providing technical support activities in an assigned area, performing equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and problem...


  • Mahwah, New Jersey, United States KIK IT Inc Full time

    Business Operations AssociateKIK IT Inc is seeking a highly organized and detail-oriented Business Operations Associate to join our team. As a key member of our operations team, you will be responsible for streamlining processes and workflows to ensure seamless execution of our business operations.Key Responsibilities:Assign tasks based on time constraints...


  • Mahwah, New Jersey, United States Amare Global Full time

    Executive Assistant Opportunity at Amare GlobalWe are seeking a highly skilled and experienced Executive Assistant to provide exceptional support to our Chairman and Chief Strategy Officer. As a key member of our team, you will be responsible for managing a complex calendar, coordinating travel arrangements, and overseeing administrative tasks.Key...


  • Mahwah, New Jersey, United States Home Depot Full time

    Job Title: Asset Protection SpecialistAt Home Depot, we are seeking a highly skilled and detail-oriented Asset Protection Specialist to join our team. As an Asset Protection Specialist, you will play a critical role in preventing financial loss caused by theft and fraud, while also supporting safety and environmental program compliance in your assigned store...

  • Specialist, RAQA

    1 month ago


    Mahwah, United States The Judge Group Full time

    Our client is currently seeking a Specialist, RAQA for a 12 month + contract. Medical device experience is required.As Specialist RAQA, you will support product recalls, including s scoping events, gathering information for records, executing events, and communication with stakeholders on events. support the commercial hold process, including supporting...

  • Specialist, RAQA

    2 weeks ago


    Mahwah, United States The Judge Group Full time

    Our client is currently seeking a Specialist, RAQA for a 12 month + contract. \t\t\t \t\t\tMedical device experience is required.As Specialist RAQA, you will support product recalls, including s scoping events, gathering information for records, executing events, and communication with stakeholders on events. support the commercial hold process, including...

  • Sales Specialist

    1 month ago


    Mahwah, New Jersey, United States Mindray North America Full time

    Job Title: Sales Specialist - PerioperativeMindray North America is seeking a highly motivated and experienced Sales Specialist to join our team. As a Sales Specialist, you will be responsible for driving sales growth and expanding our presence in the perioperative market.Key Responsibilities:Develop and execute a sales strategy to increase market share and...

  • Sales Specialist

    4 weeks ago


    Mahwah, New Jersey, United States Mindray North America Full time

    Job Title: Sales Specialist - PerioperativeMindray North America is seeking a highly motivated and experienced Sales Specialist to join our team. As a Sales Specialist, you will be responsible for driving sales growth and expanding our presence in the perioperative market.Key Responsibilities:Develop and execute a territory business plan to increase market...

  • Sales Specialist

    1 month ago


    Mahwah, New Jersey, United States Mindray North America Full time

    Job Title: Sales Specialist - PerioperativeMindray North America is seeking a highly motivated and experienced Sales Specialist to join our team in the Perioperative Sales role. As a Sales Specialist, you will be responsible for driving sales growth and expanding our presence in the perioperative market.Key Responsibilities:Develop and execute a sales...