Local Product Engineer, Electrical Digital Product Platform

1 day ago

Mahwah, United States Jaguar Land Rover Full time
POSITION: Local Product Engineer, Electrical (Digital Product Platform)

LOCATION: Mahwah NJ

LINE MANAGER: Local Product Engineering Technical Specialist, North America

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

Reporting to the Local Product Engineering Electrical DPP Technical Specialist, North America, the successful candidate will be responsible for providing class leading Engineering expertise to resolve complex customer vehicle issues robustly at pace in addition to engineering responsibilities as defined by the departmental RASIC.

What you will be doing:
  • Vehicle Quality Issues. Utilizing JLR's technical assistance process own the triage, assessment, and resolution of client quality issues in the field. Working closely with senior diagnostic specialists , helpdesk technician, commercial and quality peers to deliver the vehicle fix at speed right first time. Respond to technical escalations within the departmental Kpi helping the business achieve its customer love targets.
  • Driving Engineering Quality: Demonstrate exceptional engineering skills and judgment; support the achievement of departmental goals as a local subject matter expert (SME) for the Electrical (DPP) commodity.
  • Customer Love: Work directly with the market teams to prevent the repurchase of client vehicles to improve the customer experience. Be a collaborative and engaged team member in the understanding of the most complex issues getting to root cause quickly using established quality processes and toolsets.
  • Retailer & Customer Support: When requested, be on site to assist in the robust resolution of complex Customer cases, sourcing data and gathering information for Product Engineering. Support field staff with dedicated engineering level excellence.
  • Customer Experience: Support industry-leading Customer experiences. Work in collaboration at the working level with Commodity, Quality, and Commercial peers in market and UK Engineering to ensure customer needs are met quickly and successfully.
  • Systemic Issue Identification. Escalate high-risk systemic issues with urgency following process and engineering communication channels advocating that they be addressed rapidly. Champion the visibility and resolution of high priority issues for the market in current and upcoming products.
  • Expert Technical Support: Provide accurate and well communicated technical support to all stakeholders through quality escalation pipeline including the test and validation of solutions as required.
  • Data Management: Conduct data management and deep dive analysis to speed up root cause understanding and resolve customer issues. Analyse trends and raise systemic issues as required working closely with Local Product Investigation.
  • Upskill and Unity: Take ownership of sharing knowledge with the markets technical peers and actively drive a one team mentality daily.
  • Performing other duties as required
What you will need:
  • Bachelors or Graduate Degree (preferred) in Mechanical, Automotive, Systems, Electrical, Software, or applicable Engineering field. Candidates with equivalent work experience will be considered.
  • 5+ years of experience in Electrical (DPP) engineering, with a focus on control systems, design, quality, NVH or calibration.
  • Excellent understanding of Electrical (DPP) commodity systems and able to demonstrate a well-considered problem-solving approach.
  • Automotive systems experience.
  • Working knowledge of data analysis tools like INCA, Vehicle Spy, ASL, & Canalyser.
  • Proven problem-solving skills; Six-Sigma training is a distinct advantage.
  • Good knowledge of the automotive industry, including competitor and market awareness.
  • Advanced knowledge of JLR products, technologies, and engineering processes strongly preferred.
  • Ability to effectively communicate technical information to stakeholders throughout the organization.
  • Strong organizational skills with attention to detail.
  • High drive, self-motivated, and able to deliver with minimal supervision.
  • Ability to work under pressure and meet firm deadlines while maintaining high standards.
  • Team-oriented self-starter with strong business acumen.
  • Ability to work with and negotiate with other functions to achieve common objectives.
  • Proactive delivery and commitment to meeting deadlines.
  • Available to travel as required for vehicle investigations and fact-finding tasks.
Schedule: Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days)

*Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position".

So Why Us?
  • As a people-first company, working at JLR means opportunity, teamwork, and growth. That's why working here is so much more than a job.
  • Be part of an international, inclusive, and open-minded company
  • Global Bonus Program based on company performance
  • You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.
  • Our employees receive a generous time off policy
  • We offer a discounted Luxury Vehicle Car Program
  • Complimentary Lunch
  • Quarterly Chair Massages
  • Employees also receive generous health care and retirement plans
  • Maternity/Paternity Leave
  • And more


Thank you for your interest in working for us, we love it here and think you will too

Please note that if you elect to apply for a role in another country and are successful you would need to be hired as an external candidate on local terms and conditions rather than transferring on your existing terms.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.

#WEAREJLR

#WEAREJLR

At JLR we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work, and reach their full potential.

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OUR RECRUITMENT PROCESS

Find out what to expect at each stage of the process along with some hints and tips.

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INSIDE JLR

Find out more about working here in our JLR Life Blog:

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WHAT WE OFFER

We look after our employees by offering a host of benefits and investing in their talent through award-winning training

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