Customer Support Specialist

3 weeks ago


Webster, New Hampshire, United States OpenText Full time
Customer Support Representative

We are seeking a highly skilled and motivated Customer Support Representative to join our team at OpenText. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, resolving technical issues, and ensuring a positive experience for our clients.

Key Responsibilities:
  • Provide timely and effective support to customers via phone, email, and ticketing systems
  • Troubleshoot and resolve technical issues, escalating complex cases to senior engineers as needed
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction
  • Develop and maintain a deep understanding of our products and services to provide accurate and informative support
Requirements:
  • Bachelor's degree in a technical field or equivalent experience
  • 1-3 years of experience in a technical support and customer-centric environment
  • Strong analytical and critical thinking skills, with the ability to troubleshoot complex technical issues
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders
  • Technical proficiency in Windows, Mac OS, desktop applications, networking, security, and web applications
What We Offer:
  • A comprehensive and competitive benefits package, including medical, dental, and vision coverage
  • A generous 401(k) matching program and employee stock purchase plan
  • A dynamic and supportive work environment, with opportunities for professional growth and development
  • A comprehensive training program, including onboarding, product training, and soft skills development

At OpenText, we are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.



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