Frontline Support Specialist
2 weeks ago
At Creative Financial Staffing, we're seeking a skilled Frontline Support Engineer to join our team. As a key member of our IT department, you'll be responsible for providing top-notch technical support to our clients.
About the RoleWe're looking for a highly motivated and experienced IT professional who can troubleshoot complex technical issues, provide exceptional customer service, and contribute to the development of our comprehensive online knowledge base.
Key Responsibilities- Troubleshoot various tickets, device/printer issues, password reset, VPN, active directory, group policy, and basic networking
- Help clients from different industries, provide top-tier service, and treat clients as if they were your own
- Contribute to and expand upon our comprehensive online knowledge base for IT staff and end-users
- Assist in the development of all standard and custom workstation configurations; self-service software catalogs, and ongoing application installations
- Participate in the testing of all end-user related software, including all appropriate patches and updates across the organization
- Ability to configure and troubleshoot end-user issues within Microsoft (MS) Office 365 Office Online, OneDrive, OneNote, and O365 Administration
- MCSA: Win10, MCSA: Office365, ITIL: Foundation, and/or CompTIA
- Demonstrated experience in support at the enterprise-level
- Proven knowledge of and adherence to IT network, computer, server, and device security best practices
- Experience working within a small team, using ticketing systems, working with a variety of issues and environments
- MSP experience is a must
#ZRCFSTECH
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Technical Support Associate II
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