Customer Service Representative

1 week ago


Webster, New Hampshire, United States Elevations Credit Union Full time
Member Solutions Guide (MSG) Support Specialist

At Elevations Credit Union, our members rely on the Member Solutions Guide (MSG) to be their trusted go-to source for help with any account maintenance, transactions, products, or online assistance. As a successful candidate, you will continually demonstrate a superior approach to providing exceptional customer service, leveraging your technical expertise and banking knowledge to resolve complex issues.

Key Responsibilities:
  • Provide timely and accurate assistance to members via phone, email, or online chat
  • Utilize the MSG to resolve member inquiries and issues
  • Collaborate with internal teams to ensure seamless member experience
  • Stay up-to-date on product and service offerings to provide informed support

What We Offer: A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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