Front Office Director

1 week ago


Washington, United States Salamander Washington DC Full time
Job Title: Director of Front Office Operations

At Salamander Washington DC, we are seeking a highly skilled and experienced Director of Front Office Operations to lead our Front Office team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the Front Office, ensuring exceptional guest service, and driving revenue growth.

Key Responsibilities:
  • Lead and Manage Front Office Team: Supervise and motivate a team of Front Office staff to deliver exceptional guest service and achieve departmental goals.
  • Front Office Operations: Oversee the efficient and effective operation of the Front Office, including front desk, guest services, and concierge.
  • Guest Service: Ensure that all guests receive a warm and welcoming experience, and that their needs are met promptly and efficiently.
  • Revenue Growth: Develop and implement strategies to increase revenue and drive business growth.
  • Team Development: Identify and develop the skills and abilities of Front Office staff to ensure they are equipped to deliver exceptional guest service.
Requirements:
  • Education: Bachelor's degree in Hotel and Restaurant Management, Hospitality, or related field.
  • Experience: Minimum 5 years of experience in Front Office and Guest Services, with at least 1 year of experience as a Department Head.
  • Skills: Strong leadership and management skills, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment.

Salamander Washington DC is an equal opportunity employer. We are committed to diversity and inclusion in the workplace.



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