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Director of Front Office Operations
2 months ago
We are seeking a highly skilled and experienced Director of Front Office to join our team at The Historic Davenport Hotel, Autograph Collection. As a key member of our hotel's leadership team, you will be responsible for overseeing all front office operations and ensuring that our guests receive exceptional service.
Key Responsibilities- Lead and manage a team of front office professionals to deliver outstanding guest service
- Ensure smooth check-in and check-out processes for guests, exceeding their expectations
- Develop and implement strategies to enhance guest satisfaction and loyalty
- Foster a positive and engaging work environment, promoting teamwork and professional growth
- Monitor and manage front office revenue and expenses to achieve financial goals
- Collaborate with other departments to ensure seamless guest experiences
- Implement and maintain high standards of service, efficiency, and professionalism
- Stay current with industry trends and implement innovative practices to enhance guest experiences
- 2 years prior departmental management experience in front office or related disciplines
- Time management and negotiation skills
- Ability to manage and lead each discipline of the department independently
- Ability to manage according to employment and Innkeeper laws of the jurisdiction
- Prior cash handling experience necessary
- Ability to communicate effectively with the public and other Team Members
- Read, write and speak English fluently
- Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office
- Competitive salary range: $65,000 - $70,000 per year
- Three Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays)
- 401K Match
