Restaurant Operations Manager

2 weeks ago

Aurora, Colorado, United States DND Groups, Inc. Full time

Location

Fort Morgan, Colorado

Overview

DND Groups, Inc. is a prominent franchise management organization overseeing a network of over 62 quick-service restaurants across the nation. Representing five globally recognized brands, including Dairy Queen, Noodles & Co., Paris Baguette, Taco Johns, and Zaxby's, we have been acknowledged as one of the Top 200 Restaurant Groups by Nation's Restaurant. We are seeking a strategic and growth-oriented leader to manage our Dairy Queen establishment.

Key Responsibilities

  • Developing and nurturing a reliable team. The manager will mentor, support, and enhance the capabilities of crew members and shift leaders.
  • Fostering a positive rapport with all restaurant personnel. Creating and maintaining a collaborative and enjoyable work atmosphere that boosts employee morale, productivity, and efficiency is essential.
  • Recruiting, training, and mentoring shift managers while conducting formal employee performance evaluations.
  • Ensuring the team is prepared to deliver an outstanding guest experience across all service areas.
  • Utilizing the restaurant's financial reports to maximize sales and profitability by analyzing costs and implementing corrective measures as needed.
  • Managing inventory, forecasting demand fluctuations throughout the year, and adjusting staffing levels accordingly.
  • Guaranteeing that the restaurant is adequately staffed to meet sales targets. Preparing crew schedules and approving schedules submitted by assistant managers to fulfill staffing needs and labor objectives.
  • Addressing customer complaints promptly and effectively, ensuring customer satisfaction while identifying opportunities for team improvement.
  • Coordinating and executing local marketing initiatives, along with integrating regional and national promotional campaigns to enhance restaurant sales.
  • Exercising sound judgment in decision-making and reporting any issues to the district manager.

Qualifications and Skills

  • A minimum of 3-5 years of experience in restaurant management is required, with a strong preference for quick-service restaurant experience.
  • A high school diploma or equivalent is mandatory.
  • Candidates should possess a strong sense of urgency, thrive in high-pressure situations, and have the ability to inspire their team in a fast-paced environment.
  • Exceptional customer service skills, along with the ability to engage with a diverse range of crew members and customers.
  • A proven history of effective management, demonstrated through previous cost and labor management.
  • Successful candidates will be detail-oriented and capable of overseeing and balancing all aspects of a dynamic restaurant environment.
  • Physical ability to stand for extended periods and lift up to 50 pounds is necessary.
  • A strong sense of ownership is crucial. The ideal leader is as available to their restaurant as a parent would be to their child; beyond their scheduled shifts, a manager should be accessible to their team or ensure that someone is present to support their crew in their absence.

Compensation and Benefits

  • Salary: $50,000 - $60,000 per year, based on experience.
  • Healthcare benefits available.
  • Paid vacation and holidays.

Equal Opportunity Employer

DND Groups, Inc. is an equal opportunity employer in all aspects of employment, including but not limited to selection, training, development, and promotion of the most qualified candidates without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by law. DND is committed to equal employment opportunity in all privileges, terms, and conditions of employment.

Diversity Commitment

DND is dedicated to building a diverse workforce and fostering an inclusive work environment that values everyone's unique contributions, experiences, and perspectives. We promote a workplace that encourages creativity, initiative, and professional growth while offering a competitive salary and benefits package.

We believe in the power of connection, recognition, and respect for our differences through our core values of engagement, growth, and collaboration.

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