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Cafe Operations Manager

2 months ago

Aurora, Colorado, United States Urban Air Full time
Job Summary

The Cafe Lead is primarily responsible for overseeing the day-to-day operations of the Urban Air Cafe and guiding the performance of Team Members. This is a practical, hands-on role, with much of the working hours spent in the kitchen and service area, cooking, preparing, and serving food.

Key Responsibilities
  • Support the proper execution of all processes, systems, and standards
  • Ensure all deliveries are received correctly and logged in the event the Cafe Manager is not present at the time of delivery
  • Maintain storage, and rotation to minimize wastage
  • Manage the Cafe Team, ensuring they always work to the expected standards
  • Adhere to scheduled shifts and have the willingness to stay beyond when business or circumstances dictate
  • Train Cafe Team in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required
  • Set a high standard and good example for the Cafe Team regarding punctuality, attendance, and attitude; ensure these standards are maintained at all times
  • Set a high standard and good example for the Cafe Team regarding cleanliness and hygiene, including a regular deep clean schedule
  • Maintain well-organized and easy-to-access Cafe and storage areas
  • Handle guest concerns regarding the Cafe in absence of the Cafe Manager
  • Participate in regular staff meetings and training as and when required
Requirements
  • Minimum of High School Diploma or equivalent required, some College preferred
  • Minimum of six (6) months to one (1) year of prior food and beverage experience (Quick Service and/or restaurant experience)
  • One (1) year of leadership experience preferred
  • Must have a current ServSafe or similar food handling certification, or be willing to get one within the first 30 days of employment
Additional Requirements
  • Ability to lead, motivate and empower Team Members
  • Ability to align Team Members with Urban Air culture by balancing seriousness and having fun
  • Willingness to take initiative
  • Excellent interpersonal and communication skills
  • Ability to recognize problems and problem-solve
  • Ability to set goals and convert plans into action
  • Ability to see patterns in performance and strategize solutions
  • Exercise good judgment in decision-making
  • Ability to be open to feedback and self-improvement
  • Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
  • Serve as a role model by demonstrating and upholding Urban Air policies and standards
Physical Requirements
  • Work days, nights, and/or weekends as required
  • Work in noisy, fast-paced environment with distracting conditions
  • Move about facility and stand for long periods of time
  • Lift and carry up to 30 lbs.