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Restaurant Operations Manager

2 months ago

Aurora, Colorado, United States DND Groups, Inc. Full time

Location

Fort Morgan, Colorado

Position Overview

DND Groups, Inc. is a well-established franchise management organization, overseeing a diverse portfolio of over 62 quick-service dining establishments across the nation. Our company proudly represents five globally recognized brands, including Dairy Queen, Noodles & Co., Paris Baguette, Taco Johns, and Zaxby's. We are seeking a dedicated and growth-oriented manager to take charge of our Dairy Queen outlet.

Key Responsibilities

  • Developing and nurturing a reliable team. The general manager will mentor, support, and elevate the performance of crew members and shift leaders.
  • Fostering a positive work atmosphere among all restaurant personnel. Promoting a collaborative and enjoyable workplace is essential for maximizing employee morale, productivity, and efficiency.
  • Recruiting, training, and mentoring shift managers while conducting formal employee performance evaluations.
  • Ensuring the team is prepared to deliver exceptional guest experiences across all service areas.
  • Leveraging the restaurant's profit and loss statements to enhance sales and profitability by analyzing costs of goods sold (COGS) and implementing necessary corrective measures.
  • Managing inventory levels, forecasting demand fluctuations throughout the year, and adjusting staffing accordingly.
  • Guaranteeing adequate staffing to meet sales targets. Preparing crew schedules and approving those created by assistant managers to align with labor goals.
  • Addressing customer complaints promptly and effectively, ensuring customer satisfaction while identifying areas for team improvement.
  • Coordinating and executing local marketing initiatives, along with integrating regional and national promotional campaigns to boost restaurant sales.
  • Exercising sound judgment in decision-making and reporting issues to the district manager.

Qualifications and Skills

  • 3-5 years of experience in restaurant management is essential, with a strong preference for quick-service restaurant experience.
  • A high school diploma or equivalent is required.
  • Candidates should possess a strong sense of urgency, thrive in high-pressure environments, and have the ability to inspire their team.
  • Excellent customer service skills, along with the capacity to engage with a diverse range of crew members and customers.
  • A proven history of effective management, demonstrated through previous COGS and labor management.
  • Successful candidates will be detail-oriented, capable of overseeing and balancing all aspects of a dynamic restaurant environment.
  • Physical stamina to stand for extended periods and lift up to 50 pounds is necessary.
  • A strong sense of ownership is crucial. The ideal leader is consistently available to their team, akin to a parental figure, ensuring that support is accessible at all times.

Compensation and Benefits

  • Salary: $50,000 - $60,000 per year, commensurate with experience.
  • Healthcare benefits available.
  • Paid vacation and holidays.

Equal Opportunity Employer

DND Groups, Inc. is committed to equal employment opportunities in all aspects of employment, including selection, training, development, and promotion of the most qualified candidates without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by law.

Diversity Commitment

We are dedicated to building a diverse workforce and fostering an inclusive work environment that values everyone's unique contributions and experiences. Our empowered work culture encourages creativity, initiative, and professional growth while offering a competitive salary and benefits package.

We thrive when we connect, recognize, and respect our differences through our core values of engagement, growth, and collaboration.