Customer Service Representative

2 days ago


Winchester, Virginia, United States The Specialty Companies Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service / Prepress Specialist. This role will be responsible for managing the front desk, preparing printing jobs, and providing exceptional service to our valued clients.

Key Responsibilities:

  • Interact with customers via phone or in-person to provide information about products and services, take orders, or document complaints
  • Coordinate questions and issues with the appropriate department personnel
  • Maintain accurate records of customer interactions and transactions
  • Handle customer complaints or escalate when necessary
  • Meet or exceed all service and sales targets
  • Provide administrative assistance as needed
  • Attend all staff meetings, trainings, and educational classes as required

Requirements:

  • High school diploma or GED required; some post-high school education or training preferred
  • Printing or Graphic Design experience beneficial
  • Previous customer service or related experience preferred
  • Pleasant/friendly demeanor and an outgoing personality
  • Highly professional and dependable
  • Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
  • Strong organizational and problem-solving skills
  • Outstanding phone skills
  • Strong computer and internet skills, including Microsoft Office suite

About The Specialty Companies:

We are a dynamic and growing company that values our employees and customers. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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