Customer Service Representative
2 days ago
We are seeking a highly organized and customer-focused individual to join our team as a Customer Service / Prepress Specialist. This role will be responsible for managing the front desk, preparing printing jobs, and providing exceptional service to our valued clients.
Key Responsibilities:
- Interact with customers via phone or in-person to provide information about products and services, take orders, or document complaints
- Coordinate questions and issues with the appropriate department personnel
- Maintain accurate records of customer interactions and transactions
- Handle customer complaints or escalate when necessary
- Meet or exceed all service and sales targets
- Provide administrative assistance as needed
- Attend all staff meetings, trainings, and educational classes as required
Requirements:
- High school diploma or GED required; some post-high school education or training preferred
- Printing or Graphic Design experience beneficial
- Previous customer service or related experience preferred
- Pleasant/friendly demeanor and an outgoing personality
- Highly professional and dependable
- Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
- Strong organizational and problem-solving skills
- Outstanding phone skills
- Strong computer and internet skills, including Microsoft Office suite
About The Specialty Companies:
We are a dynamic and growing company that values our employees and customers. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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