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Customer Service Representative

2 months ago

Winchester, Virginia, United States T.D. Clayton - State Farm Agent Full time
Job Summary

We are seeking a highly motivated and customer-focused professional to join our team as a Customer Relations Representative. As a key member of our State Farm Agent team, you will play a vital role in helping our business grow through exceptional customer service and value-based conversations.

Key Responsibilities
  • Customer Service: Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Education: Use a customer-focused, needs-based review process to educate customers about insurance options and develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Benefits
  • Competitive Compensation: Salary plus commission/bonus structure.
  • Health and Wellness: Simple IRA, health benefits, and paid time off (vacation and personal/sick days).
  • Professional Growth: Opportunity for advancement within our agency and growth potential.
Requirements
  • Marketing and Sales: Interest in marketing products and services based on customer needs.
  • Communication and Interpersonal Skills: Excellent communication skills - written, verbal, and listening.
  • Organizational and Time Management: Organizational skills, self-motivation, and ability to multi-task.
  • Licensing and Education: Property and Casualty license (must be able to obtain), Life and Health license (must be able to obtain), and a Bachelor's degree preferred.