Bilingual Customer Service Representative

2 days ago


Winchester, Virginia, United States Sherwin-Williams Full time
Job Summary

We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth through effective product recommendations and solutions.

Key Responsibilities
  • Provide exceptional customer service to wholesale and retail customers, responding to their needs and concerns in a timely and professional manner.
  • Build strong relationships with customers, understanding their needs and preferences to provide tailored product recommendations and solutions.
  • Drive sales growth through effective product recommendations, upselling, and cross-selling.
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures.
  • Maintain a thorough knowledge of products, including features, benefits, and applications.
  • Stay up-to-date with industry trends, competitor activity, and market developments to provide informed product recommendations and solutions.
  • Collaborate with colleagues to achieve sales goals, share best practices, and support each other in meeting customer needs.
  • Participate in ongoing training and development to enhance product knowledge, sales skills, and customer service expertise.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • At least one year of experience in a customer-facing role, preferably in retail or sales.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines.
  • Basic math skills and accuracy in handling cash and credit transactions.
  • Ability to lift up to 50 pounds and stand for long periods.
  • Valid driver's license and reliable transportation (if applicable).
Preferred Qualifications
  • Previous experience in the paint and coatings industry or a related field.
  • Knowledge of Sherwin-Williams products and services.
  • Ability to speak multiple languages, including Spanish.
What We Offer

At Sherwin-Williams, we offer a competitive compensation package, including a base salary, commission, and benefits. We also provide ongoing training and development opportunities to enhance your skills and career growth.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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