Customer Service Representative

6 days ago


Winchester, Virginia, United States Highway Motors - Winchester Full time
About the Role

At Highway Motors - Winchester, we are committed to delivering exceptional customer service and maintaining a well-trained workforce. As a Service Advisor, you will play a vital role in ensuring our customers receive the best possible support.

Key Responsibilities
  • Customer Interaction: Greet customers in a timely and friendly manner, obtaining vehicle information and addressing their concerns.
  • Service Order Management: Write up customer vehicle problems accurately and clearly on repair orders, schedule service appointments, and obtain customer and vehicle data prior to arrival when possible.
  • Vehicle Inspection: Inspect vehicles for body work, inform customers if work is needed, and provide estimates for body work.
  • Payment and Authorization: Obtain customer signatures on repair orders, establish payment methods, and check credit status.
  • Repair Order Management: Open and close repair orders, notify dispatchers of incoming work, and handle telephone inquiries regarding appointments and work in process.
  • Customer Communication: Maintain timely and professional contact with service customers, check on repair progress, and contact customers regarding changes in estimates or promised times.
Requirements
  • Experience: At least 1 year of Fleet or Dealership experience.
  • Customer Service Skills: Great customer service skills and a strong sense of dedication to the customer and service team.
  • Education: High school diploma or equivalent required.
  • Leadership: Self-motivated and professional, with a strong sense of leadership.
Company Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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