Quality Operations Supervisor

4 weeks ago


Houston, Texas, United States Eco-Life Employment Group Full time
Job Summary

The Quality Operations Supervisor is responsible for overseeing the work of assigned staff to ensure goals, objectives, and quality of service are met. This position supervises all delinquent property tax collection operations, including planning workloads, workflow deadlines, and objectives, and ensures employees maximize time and resource usage.

Key Responsibilities
  • Supervise and monitor the work of employees to ensure department and section targeted goals, objectives, quality of service, and professionalism are met.
  • Collaborate with management in planning workloads, workflow deadlines, work objectives, and time utilization and ensures employees maximize time and resource usage.
  • Handle complex delinquent property tax matters, including identifying issues or errors and determining the appropriate resolution in accordance with property tax policies and procedures.
  • Makes recommendations concerning staffing and other operational matters, delivers performance reviews for assigned staff, and addresses ongoing performance and conduct issues.
  • Perform and reviews audits and provides recommendations towards meeting operational goals and performance improvements.
Requirements
  • Ability to make sound decisions based on policies and procedures with minimal assistance.
  • Knowledge of call center processes and operations.

This position requires a substantial amount of walking, some standing, sitting in an office environment, and light lifting such as three or four reams of paper or books (up to 20 pounds or an equivalent weight) may be required.


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