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Service Operations Representative
2 months ago
ResourceMFG is in search of a Customer Service Representative to join a family-operated foam production company. The selected candidate will be dedicated to delivering exceptional quality and service throughout the manufacturing process, fostering a safe and collaborative workplace.
Work ScheduleMonday to Friday | 7:00 AM - 3:30 PM | Hourly Rate: $19 - $21
Key Responsibilities- Promote a positive and respectful atmosphere among colleagues, clients, suppliers, and management.
- Effectively communicate through phone and email with both internal and external stakeholders.
- Monitor customer satisfaction and adhere to internal Key Performance Indicators (KPIs).
- Handle Order and Purchase Order Entry, ensuring accurate pricing, documentation, and detailed record-keeping.
- Update and maintain comprehensive records of all orders, payments, and inventory received.
- Authorize payments while maintaining accurate receipts, records, and inventory logs.
- Ensure precise transaction records by processing, printing, and posting Explanation of Benefits (EOB) reports.
- Organize files systematically in chronological, alphabetical, and numerical order.
- Adapt to procedural, policy, and system changes as they arise.
- Conduct quality assurance and audits of work duties.
- Perform additional tasks as assigned.
We offer a competitive benefits package that includes medical, dental, life insurance, disability, and vision coverage. Enjoy weekly pay and opportunities for temp-to-hire positions.
Professional DevelopmentAccess to free online courses to enhance your skills.
Qualifications- High school diploma or GED equivalent.
- Proficiency in Microsoft Office Suite (Project, Word, Excel, Outlook, Access).
- Experience with ERP systems and/or Unix is preferred.
- Strong 10 Key skills are essential.
- Excellent verbal and written communication abilities.
- Strong interpersonal skills and analytical capabilities to extract data and collaborate effectively with other departments.
- Able to thrive in a dynamic environment with shifting priorities.
- Strong organizational skills to manage daily tasks by priority.
- Attention to detail and effective time management.
ResourceMFG is an equal opportunity employer, considering qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity, age, or any other characteristics protected by law.
